VOIP Network Engineer

3 days ago


Kollam, Kerala, India beBeeNetwork Full time ₹ 15,00,000 - ₹ 22,50,000

Job Title:

Key Responsibilities:

  • Advanced VOIP, Performance Management Tools and Cisco Voice network deployment models are crucial for this position.
  • In-depth knowledge of Cisco UCCE, UCCX, PCCE solutions and call recording platforms is required.
  • Strong analytical skills are needed for troubleshooting Cisco ICM, CCMP, CVP, CUIC, with an understanding of VOIP protocols like SIP, H.323, and MGCP.
  • Excellent communication skills are a must for working in a 24/7 business support environment.
  • Proven experience with Cisco Voice platform and CUCM, UCCE, UCCH, CVP platforms is essential.
  • Ability to work collaboratively with Third Party Providers for incident resolution and problem solving.
  • Collaboration with teams and process improvements through individual contributions.
  • Experience with remote/on-site troubleshooting, system design issues, upgrade plans, technical documentation creation, site coordination.
  • Point of contact for service delivery issues, pending work, escalations.
  • Maintenance and update of Knowledge Base and documentation, implementation of process improvements.

Requirements:

  • Over 10 years of experience in the field.
  • A clear understanding of Cisco Voice network deployment models and voice network devices.
  • Knowledge of VOIP and Performance Management Tools.
  • Awareness of ITIL process.
  • Strong verbal and written communication skills.
  • Ability to work in a 24/7 business support environment.


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