IT Operations Director

1 week ago

Bengaluru, Karnataka, India Black Box Full time
Job Description

We are seeking a highly skilled IT Operations Director to lead our team in managing and monitoring applications, tools, and infrastructure. The ideal candidate will have 10-15 years of experience in the field and possess excellent leadership and technical skills.

The primary responsibility of this role is to plan, organize, and manage applications, integration, automation, and overall operations to ensure the organization and customer infrastructure stability. This includes developing, implementing, and managing all Operations frameworks, processes, policies, and plans across the various operations centers and delivering an integrated support platform capable of responding.

Key Responsibilities:

  • Provide tools and relevant solutions in verticals such as Healthcare, BFSI, Manufacturing, Government, retail & consumer goods, Energy & utilities.
  • Assess various tools available in the market and select the most suitable ones based on organizational needs.
  • Integration & deployment: Ensure seamless integration of these tool into existing infrastructure.
  • Monitoring & reporting: Oversees real-time monitoring of IT Infra, applications using tools and generate reports on performance, incidents, SLAs etc....
  • Automation & orchestration: Managed services rely on processes automation. Ensures effective & efficient use of automation tools. Orchestration tools to help coordinate complex workflows & processes.
  • Leverage on AI-driven analytics, predictive maintenance, and automated incident resolution.
  • Continual service improvements on tools deployed at customer environment. Focus on cost reduction.
  • Vendor management: Collaborate with internal IT team to negotiate tools vendors contracts, licenses. Regular tools patches & updates.
  • Training & support: Training to internals teams & enable support from OEMs whenever required.
  • Continuous improvement: Focus on constant improvement in tools effectiveness for end customers, elimination of manual tasks, and reducing overhead costs.
  • Security & compliance: Ensure security & compliance are met as per customer requirements.

Additional Responsibilities:

  • Managing, prioritizing, and establishing goals, standards, and service levels for the day-to-day operations in the Network Operations Center (NOC) by standards and guidelines.
  • Analyze NOC functions, recommend upgrades/changes, and assess current and future NOC needs.
  • Maintain Operational Awareness and keep informed regarding network issues including MTTR, PMs, personnel issues, SLA compliance, required reporting, Large Scale Outages, and customer satisfaction issues.
  • Ensure security & Risk management directives are properly understood by the NOC team and followed.

Requirements:

  • Bachelor's Degree/Diploma in Computer Science, Information Systems, Business or related field, or equivalent, relevant experience.
  • 10 to 15 years of experience in managing tools & applications, operations, and support for tools.

Salary Range:$140,000 - $180,000 per annum

Location:Bangalore, India

About Black Box:

Black Box is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

  • Operations Director

    3 weeks ago

    Bengaluru, Karnataka, India Yatriv Consultants Full time

    Job Title: Operations DirectorWe are seeking a highly skilled Operations Director to lead our team at Yatriv Consultants. As an Operations Director, you will be responsible for managing and optimizing business processes to drive efficiency and productivity.Estimated Salary: ₹6,00,000 - ₹8,40,000 per annum (dependent on experience)The ideal candidate will...

  • IT Operations Director

    2 weeks ago

    Bengaluru, Karnataka, India Procyon Technostructure Full time

    About This RoleWe are seeking an experienced IT Operations Director to lead our team in delivering high-quality technology services. As a key member of Procyon Technostructure's leadership team, you will be responsible for overseeing the strategic direction and day-to-day operations of our IT infrastructure.

  • Service Operations Director

    2 weeks ago

    Bengaluru, Karnataka, India News Corp Full time

    News Corp, a global diversified media and information services company, is seeking an experienced Service Operations Director to join their team in Bengaluru, Karnataka.The ideal candidate will have 8+ years of experience in IT Service Management (ITSM) processes, including Incident, Problem, and Change Management. They will be responsible for leading and...

  • Operations Director

    2 weeks ago

    Bengaluru, Karnataka, India MarketStar Full time

    About the RoleWe are seeking a highly skilled Operations Director to lead our team in Bangalore. As a key member of our leadership, you will be responsible for managing the overall operations program scope and ensuring its alignment with strategic business objectives.This is a senior leadership role with P&L responsibility, directly impacting the growth...

  • Financial Operations Director

    4 weeks ago

    Bengaluru, Karnataka, India Syncup Full time

    Job OverviewSyncup is seeking an experienced Financial Operations Director to lead our financial processes and teams.Salary$85,000 - $110,000 per year, depending on location and experience.Job DescriptionLeadership & ManagementWe are looking for a seasoned professional to lead and manage a team of 10FTEs. Your primary focus will be ensuring high performance...

  • Estate Operations Director

    3 weeks ago

    Bengaluru, Karnataka, India Zyoin Group Full time

    OverviewThe Zyoin Group is seeking an experienced Estate Operations Director to oversee the day-to-day operations of our household staff and facilities.

  • Director of Operational Excellence

    2 weeks ago

    Bengaluru, Karnataka, India Blowair Full time

    About the RoleWe are seeking an experienced and strategic Director of Operational Excellence to lead our company, Blowair. This role will be responsible for managing overall operations and developing strategies that meet the needs of customers, stakeholders, and employees.

  • Operational Director

    4 weeks ago

    Bengaluru, Karnataka, India Blowair Full time

    Job SummaryWe are seeking an experienced Operational Director to lead our company, Blowair. This key role will oversee the overall operations of the organization and develop strategies to meet customer, stakeholder, and employee needs.Responsibilities:Lead cross-functional teams to ensure seamless departmental collaborationMaking strategic decisions that...

  • Cybersecurity Operations Director

    1 week ago

    Bengaluru, Karnataka, India Talent500 Full time

    About the RoleWe are seeking an experienced Cybersecurity Operations Director to join our team at Talent500.As a key member of our cybersecurity team, you will be responsible for leading our 24/7 SOC operations, managing technology and people, and performing threat detection, assessment, and mitigation efforts.

  • Financial Operations Director

    3 weeks ago

    Bengaluru, Karnataka, India Anakin (YC S21) Full time

    Role OverviewIn this pivotal position, you will have the opportunity to work with the CEO and Senior Management to shape and establish our financial planning, ensuring the company's long-term financial health and success.As the Financial Operations Director, you will be responsible for developing and implementing strategic financial plans, optimizing...

  • Retail Operations Director

    4 weeks ago

    Bengaluru, Karnataka, India ffolio Full time

    The role of Retail Operations Director at ffolio involves overseeing sales performance, customer satisfaction, and staff training and development. This position is ideal for a candidate with experience in store management, seeking to leverage their skills in fostering client loyalty and expanding the brand presence.

  • IT Director of Operations

    4 weeks ago

    Bengaluru, Karnataka, India ANSR Full time

    At ANSR, we are seeking an experienced IT Director of Operations to lead our global and regional core IT services. Job DescriptionThe ideal candidate will have a strong understanding of current network and operating systems, hardware, protocols, and standards.Lead a team of Information Technology professionals, ensuring the team's effectiveness and...

  • Operations Director

    3 weeks ago

    Bengaluru, Karnataka, India Transigo Solutions Full time

    Job Title: Operations Director - ManufacturingAbout the Role:We are seeking an experienced Operations Director to lead our manufacturing team at Transigo Solutions. As a key member of our leadership team, you will be responsible for ensuring the smooth operation of our production processes.Main Responsibilities:Production Process Optimization: Develop and...

  • Telecommunication Network Operations Director

    2 weeks ago

    Bengaluru, Karnataka, India Airowire Full time

    About the RoleWe are seeking a highly skilled and experienced Telecommunication Network Operations Director to lead our team in ensuring seamless operation of our Network Operations Center (NOC).

  • Regional Operations Director for India

    2 weeks ago

    Bengaluru, Karnataka, India Red Points Full time

    Job SummaryWe are seeking an experienced Regional Operations Director to lead our Indian operations, ensuring seamless integration with our global organization headquartered in Spain.

  • Director of Agency Operations

    4 weeks ago

    Bengaluru, Karnataka, India Shriram Life Insurance Full time

    About the Role:    At Shriram Life Insurance, we seek a highly skilled Director of Agency Operations to lead our agency operations. The ideal candidate will have experience in insurance sales, agency management, and team leadership.    Key Responsibilities:        Recruit, train, and manage a team of agents        Develop and...

  • Director of Operational Excellence and Quality

    2 weeks ago

    Bengaluru, Karnataka, India Vertex Full time

    OverviewIn the cell and gene therapy business unit, we are seeking a Director of Operational Excellence and Quality to provide strategic leadership and drive strategic change. This role focuses on optimizing operational efficiency and improving quality systems.

  • Capital Markets Operations Director

    3 weeks ago

    Bengaluru, Karnataka, India WELLS FARGO BANK Full time

    About this role:Wells Fargo is a leading financial services company seeking a highly skilled Capital Markets Operations Director to join its team. This exciting opportunity involves managing a team of professionals responsible for Annuities, Trade Processing, and confirmation processes.In this role, you will be accountable for the development of operational...

  • Logistics Operations Director

    3 weeks ago

    Bengaluru, Karnataka, India May I Help You Full time

    May I Help You is seeking a Logistics Operations Director to lead our warehouse operations in Bangalore. Salary: Up to ₹10,00,000 per annum This role involves overseeing the day-to-day activities of our warehouse team, ensuring timely delivery of goods to customers, and managing inventory levels. The ideal candidate will have a proven track record of...

  • Operations Director

    4 weeks ago

    Bengaluru, Karnataka, India Blowair Full time

    About BlowairBlowair is a dynamic company seeking an experienced Operations Director to lead our overall operations and drive business growth.Job Summary:We are looking for a seasoned professional with strong leadership skills to oversee all aspects of the company, including strategy development, employee management, and customer satisfaction. The ideal...