
Leading Key Account Management Position
1 day ago
This is a 6-month contract position with a global technology leader. As a proactive Customer Retention and Accounts Specialist, you will be responsible for managing customer interactions, encouraging subscription purchases, and resolving outstanding overages.
You will contact customers whose trials have expired, facilitate purchases, process orders, and address account issues. You will also track follow-ups, monitor outcomes, and generate reports on key metrics like conversions and account actions.
Responsibilities:- Contact customers to resolve outstanding overages or encourage subscription purchases post-trial expiration.
- Process orders promptly after the customer reaches out and sends purchase confirmation.
- Coordinate account suspensions for non-response as needed, ensuring proper documentation.
- Maintain detailed records of follow-ups and interactions.
The ideal candidate should possess advanced Microsoft Excel skills, basic knowledge of Microsoft Word, analytical skills to track performance metrics, and problem-solving ability. Strong communication and negotiation skills are also required, along with proficiency in CRM systems like Salesforce and experience in Zendesk.
A progressive culture, creativity, and flexible work environment define this company. They use cutting-edge technologies to stay ahead and value diversity in all aspects. Integrity, honesty, people, humanity, and passion for excellence are essential values.
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