Support Professional

12 hours ago

Bhopal, Madhya Pradesh, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 12,00,000
Customer Service Professional

We're not just building perfumes, we're crafting memorable experiences for our customers. Sometimes, these experiences come with questions and concerns that need to be addressed.

As a Customer Service Specialist at House of EM5, you'll play a vital role in providing exceptional support to our fragrance lovers. Your mission will be to respond to customer inquiries, resolve order and delivery issues, and serve as a liaison between our fragrance lab and our valued customers.

Key Responsibilities:

  • Provide timely and effective responses to customer inquiries
  • Solve complex problems with calmness and professionalism
  • Collect feedback from customers to help us improve
  • Collaborate with our fragrance team to ensure customer satisfaction

What You'll Need:

  • Excellent communication and problem-solving skills
  • Ability to work calmly under pressure
  • Strong attention to detail and organizational skills
  • Passion for delivering exceptional customer service

Work Environment:

Our office is located in the heart of Madhya Pradesh, India, and we're looking for someone who is eager to join our dynamic team.


Fragrance Support Role

The ideal candidate will have strong communication skills, a calm demeanor, and the ability to work effectively in a fast-paced environment. This role offers an exciting opportunity to make a positive impact on our customers' lives while working collaboratively with our fragrance team.

Key Performance Indicators (KPIs):

  • Respond to customer inquiries in a timely and effective manner
  • Resolve complex problems with professionalism and calmness
  • Collect and analyze customer feedback to identify areas for improvement
  • Collaborate with the fragrance team to ensure customer satisfaction

Why Work with Us:

  • Opportunity to work in a dynamic and growing industry
  • Chance to develop strong communication and problem-solving skills
  • Collaborative and supportive work environment
  • Professional development opportunities

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