IT Infrastructure Specialist

1 day ago

Aurangabad, Maharashtra, India beBeeServiceNow Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
ServiceNow IT Infrastructure Specialist

We seek a seasoned IT professional with expertise in ServiceNow and IT service management to drive the design, implementation, and maintenance of our organization's IT infrastructure.

Key Responsibilities:

  • Administer and maintain the ServiceNow platform, focusing on ITSM modules such as Incident, Problem, Change, Request, and Knowledge Management.
  • Configure and optimize ServiceNow workflows, business rules, UI policies, and notifications to meet business requirements.
  • Design, develop, and maintain reports and dashboards within ServiceNow to support operational, management, and compliance needs.

ServiceNow CMDB Engineer:

We require an experienced ServiceNow CMDB Engineer to join our IT service management team. The ideal candidate will have 5–8 years of hands-on experience in ServiceNow CMDB implementation, configuration, and maintenance.

Key Responsibilities:

  • Design, implement, and maintain the ServiceNow Configuration Management Database (CMDB) to ensure accurate representation of infrastructure and application assets.
  • Configure and customize ServiceNow CMDB modules, including Discovery, Service Mapping, and integrations with external data sources.
  • Develop and maintain CMDB data models, relationships, business rules, workflows, and automation scripts.

Technical Skills:

  • Strong knowledge of ServiceNow ITSM modules and CMDB.
  • Experience with ServiceNow workflows, business rules, and UI policies.
  • Familiarity with reporting and dashboard tools within ServiceNow.
  • Hands-on experience with CMDB data modeling, configuration, and customization.

Problem-Solving and Communication:

  • Able to diagnose and resolve complex ServiceNow issues.
  • Analytical mindset with a focus on root cause analysis.
  • Excellent verbal and written communication skills.
  • Ability to explain technical concepts to non-technical stakeholders.

Experience:

  • 5-8 years of experience in ServiceNow administration and IT service management.
  • Hands-on experience with enterprise-grade infrastructure and ITIL processes.

Work Environment:

  • On-site work model depending on organizational requirements.
  • May require after-hours support during emergencies or scheduled maintenance.
  • Collaboration with IT teams, vendors, and external service providers.

Key Performance Indicators (KPIs):

  • ServiceNow uptime and availability.
  • Incident response and resolution times.
  • Compliance with security standards.

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