Principal Technical Software Specialist

11 hours ago

Kozhikode, Kerala, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,00,000

About CloudLabs

Transformative IT Consulting Services

Exceptional consulting for business acceleration, we provide IT and business consulting services to help clients achieve optimal value from their investments.

A team of experienced specialists has seen a significant increase in high-value projects, essential for businesses worldwide.

We welcome candidates rejoining the workforce after career breaks and support their journey back to corporate life.

Job Overview: We seek a skilled Technical Support Engineer to join our dynamic team, providing technical assistance to customers and internal teams by troubleshooting, resolving, and documenting issues related to software solutions.

Key Responsibilities:

  • Respond to technical inquiries from customers via email, chat, and ticketing systems.
  • Troubleshoot and resolve issues related to Java and Python-based applications.
  • Investigate and assist with cryptographic protocols, certificate validation, key management, and other PKI-related functions.
  • Escalate complex technical issues to senior support engineers or development teams as needed.

Required Skills and Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 2-3 years of experience in a technical support or engineering role.
  • Proficient in Java and Python for debugging and scripting tasks.
  • Understanding of PKI concepts including X.509 certificates, SSL/TLS, digital signatures, and keystores.
  • Familiarity with tools such as keytool, openssl, or similar.
  • Strong analytical and problem-solving skills.
  • Excellent verbal and written communication skills.

Why Work with Us?

Join a collaborative and supportive environment that fosters growth and development.

Take advantage of opportunities to learn and advance your career.

Enjoy a dynamic work culture that values innovation and teamwork.

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