Voice Process Specialist

2 weeks ago

Pushkar, Rajasthan, India beBeeCareer Full time ₹ 2,00,000 - ₹ 5,00,000
Customer Service Representative Opportunity

We are seeking a dedicated and customer-focused professional to join our team as a Customer Service Representative.

The role involves handling inbound and outbound calls, addressing customer queries, providing accurate information, and ensuring a positive customer experience.

To be successful in this role, you should have excellent communication skills, a problem-solving attitude, and the ability to work in a fast-paced environment.

  • Key Responsibilities:
  • Handle incoming calls and respond to customer queries in a timely and professional manner.
  • Make outbound calls to customers for follow-ups, feedback, or information updates.
  • Resolve product/service-related issues effectively, escalating when necessary.
  • Maintain a high level of customer satisfaction by providing accurate information and support.
  • Document all customer interactions and update CRM systems.
  • Meet daily/weekly performance targets such as call handling time, quality, and customer satisfaction scores.
  • Work closely with the team to improve service standards and processes.
Required Skills & Qualifications:
  • Graduate / Diploma (any discipline).
  • 0–2 years of experience in customer service (voice process). Freshers are welcome.
  • Excellent verbal communication skills in English and local language.
  • Good listening skills, patience, and empathy when dealing with customers.
  • Basic computer knowledge (MS Office, Email, CRM tools).
  • Ability to work in shifts (if required).

Language Proficiency: Good command over English (spoken).

Experience: Minimum 6 months of BPO exp in International Healthcare Voice Process.

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