Executive Voice Systems Specialist

2 weeks ago

Pushkar, Rajasthan, India beBeeVoiceAnalyst Full time ₹ 10,00,000 - ₹ 20,00,000
Senior Voice Analyst Job Description

We are seeking a skilled Senior Voice Analyst to join our team. The ideal candidate will have expertise in voice and video infrastructure, with experience in implementing and administering secure, robust, stable, redundant systems.

Main Responsibilities:
  • Implement and administer voice and video infrastructure ensuring maximum uptime and performance.
  • Propose latest technologies and innovation in the voice and video domain.
  • Collaborate with BAU teams for critical incident resolution and interact with architecture teams for IT infrastructure design.
Key Responsibilities:
  • Direct Responsibilities
  • - IP Telephony L1 & L2 tasks (CUCM, Unity, UCCX, Voice Gateways)
  • - Experience Oracle SBC, Kurmi, Clobba (Codesoft)
  • - Voice incident troubleshooting and escalation to L3
  • - Manage AV tickets, troubleshoot, fix and replace Video Conferencing units, projectors and a wide array of AV equipment.
  • - Operation of Crestron CP4 & other devices, Kramer, QSC Amplifier, Shure mics
  • - BAU support operations in Voice Domain
  • - Supporting AV / VC Setup & coordinating with Vendor for necessary support & resolution
  • - Supporting other 3rd Party applications, like Digital Signage, Imagicle, Wallboard in Voice Domain
  • - Coordinates for root cause analysis for the technical issues in the environments and establish recovery and prevention processes
  • - Obsolesce Management & follow necessary Process to ensure strengthening of Infrastructure
  • - Vulnerability Management and finding remediation
  • - Coordinates with onshore teams; interface with vendors and partners for issue resolution.
  • - Assists the Team Leads/Delivery Manager in maintaining SLA adherence.
  • - Proposes solution alternatives, provide impact analysis for any technical changes.
  • - Translates high level objectives into low level work modules and tasks.
  • - Performs requirements gathering and design
  • - ITIL and Change Management experience
  • - Supporting 3rd party applications - Digital Signage, Wallboard, Imagicle
  • Contributing Responsibilities:
  • - SOP creation, OPC, other business supporting documentation.
  • - Knowledge on Traffic analysis tools: Solarwinds, Netflow, and Wireshark
  • Technical & Behavioral Competencies:
  • - Minimum of 5 years' & above experience covering Cisco Voice technologies, AV devices, and/or Oracle SBC
  • - Working experience on Cisco IP Telephony, Call manager, Unity, Voice gateways, PRI connectivity, Cisco VC
  • - And / Or
  • - Working experience on Oracle SBC's
  • - Strong knowledge of SIP
  • - Good knowledge Video endpoints (Cisco kit, Room Bar, etc)
  • - Knowledge of IPC Unigy, Verba and Nice NTR recording
  • - Technical knowledge of Network and Telecom infrastructure.
  • - Knowledge on Traffic analysis tools: Solarwinds, Netflow, and Wireshark.
  • - ITIL and Change Management experience.
Requirements:
  • Strong technical skills in voice and video infrastructure, with experience in implementing and administering secure, robust, stable, redundant systems.
  • Knowledge of voice and video technologies, including Cisco Voice technologies, AV devices, and/or Oracle SBC.
  • Excellent communication and problem-solving skills, with ability to collaborate with cross-functional teams.
Benefits:
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
About Us:

We are a dynamic organization committed to delivering exceptional results. Our team is passionate about providing innovative solutions that meet the evolving needs of our clients.

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