Program Director, Shipping Operations

1 month ago


Bengaluru, Karnataka, India ATSPL - Karnataka Full time
Key Responsibilities

  • Develop and execute the strategic roadmap for Amazon Shipping, ensuring stakeholder buy-in and effective resource allocation.
  • Drive collaboration across functions to implement solutions that enhance the shipper experience, leveraging leadership visibility and key metrics to inform decision-making.
  • Design and optimize Shipper Support processes to simplify SOPs, reduce resolution time, and improve agent experience and productivity.
  • Benchmark with internal teams, create and own the Shipper Central Support and Tracking experience strategy and roadmap.
  • Analyze data to generate actionable insights and identify areas for improvement at agent, business, and product levels.
  • Provide visibility to key recipient contact metrics and analytical insights to leadership via regular reports and dashboards.
  • Develop a GTM strategy for feature launches, working with WW and IN product teams to ensure successful adoption and improved shipper experience.
Requirements

  • 3+ years of program or project management experience.
  • 3+ years of working cross-functionally with tech and non-tech teams.
  • 3+ years of defining and implementing process improvement initiatives using data and metrics.
  • Bachelor's degree.
  • Advanced Excel skills and SQL experience.
  • Experience defining program requirements and using data to determine improvements.


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