Senior Account Growth Specialist

3 days ago

Kolkata metropolitan area, India beBeeSeniorAccountGrowth Full time ₹ 9,00,000 - ₹ 12,00,000

As a senior account growth specialist, you'll play a crucial role in driving performance marketing services for our esteemed clients.

You will work closely with internal and external partners to ensure seamless collaboration and exceptional client satisfaction.

Key responsibilities:

  • Develop and deliver value-driven solutions to key stakeholders within each account.
  • Deliver the highest level of client satisfaction while ensuring contract renewal, overall account health, and growth.
  • Manage day-to-day operational and tactical account management activities for assigned accounts, including monitoring sales, spend, ROI, and staying updated on the latest information from media buyers and strategists.
  • Foster an environment of 'client-first' at all levels of the organization.
  • Serve as the go-to resource for clients' product and process knowledge and collaborate with teammates to deliver exceptional service experiences.
  • Understand project requirements and ensure the team and client operate at their fullest potential.
  • Act as the liaison to the support organization for client knowledge and manage escalations effectively.
  • Answer and resolve queries, follow-up call questions, and prepare meeting or call minutes between the client and team.
  • Build trusted advisor relationships with customers, aligning all activities with the client's business case and strategy.
  • Drive engagement for new and existing customers, foster a sense of urgency, professionalism, and execution that sets a new standard for customer service performance.
  • Strategize and identify opportunities to increase renewal rates and maintain a low churn rate.
  • Expand revenue in accounts through cross-sell and upsell initiatives.
  • Influence future lifetime value through higher service adoption, customer satisfaction, and overall health scores.

Successful candidates will have:

  • Excellent interpersonal and writing skills
  • Understanding of basic business concepts, such as profit and loss, margins, and value propositions.
  • Experience in managing ground-level operations and handling teams effectively.
  • Strong communication and influencing skills, ability to drive teams across various levels.
  • Excellent teamwork skills
  • Strong organizational skills and attention to detail.
  • High level of professionalism and positive work behavior.
  • Ability to work effectively in fast-paced, high-energy environments.
  • Ability to multi-task and perform under pressure.
  • Required to work cross-functionally within the organization and with external clients.
  • Self-directed and proven ability to work independently.
  • Strong analytical and problem-solving skills.
  • Deep customer empathy.
  • Ability to handle difficult conversations with customers.
  • Familiarity with Google Analytics, PPC, SEO, and various social media branding/marketing solutions.
  • Strong knowledge of MS Office Suite.

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