Functional Retail Transformation Lead

1 week ago

Coimbatore, Tamil Nadu, India beBeeRetail Full time US$ 1,20,000 - US$ 1,40,000
Job Title:

Retail and QSR Functional Consultant

Role Overview

We are seeking a dynamic and results-driven functional consultant to lead business transformation initiatives across retail and quick-service restaurant operations.

The ideal candidate will bridge the gap between business needs and technology solutions, driving customer engagement, operational efficiency, and revenue growth.

Key Responsibilities
  • Client Engagement & Discovery:
    • Conduct workshops to understand client pain points, business processes, reporting, and dashboarding needs.
    • Translate business requirements into functional specifications.
  • Techno Functional Aspects:
    • Translate functional specifications derived from the workshop to a technical fit document.
    • Identify and highlight feature/reporting/dashboarding gaps.
    • Collaborate with technical teams to configure and deploy systems aligned with business goals.
  • Stakeholder Collaboration:
    • Act as a trusted advisor to marketing, operations, and IT teams.
    • Ensure alignment between business strategy and technology roadmap.
  • Effective Onboarding:
    • Ensure all functional specifications are deployed in the software (reports, dashboards, models, audiences, etc).
    • Train super users of our clients on the platform.
    • Explain the support mechanism and set cadences for support/business-related queries.
Required Skills & Qualifications
  • 5+ years of experience in retail or QSR consulting, business analysis, or solution delivery.
  • Strong understanding of retail/QSR operations: POS, loyalty, CRM, inventory, and customer experience.
  • Knowledge of Marketing Automation tools & how they function.
  • Familiarity with analytics platforms (e.g., Power BI, Tableau, Google Analytics) is preferred.
  • Excellent communication, stakeholder management, and presentation skills.
  • Ability to work in fast-paced, client-facing environments.
Preferred Qualifications
  • Experience with omnichannel retail or QSR transformation projects.
  • Knowledge of cloud platforms (Azure, AWS, GCP) and API integrations.
About Our Organization

We help consumer businesses maximize customer value by automating decisioning across their retail business lifecycle, with AI-enabled solutions for eCommerce, Marketing, Merchandising, and Supply Chain. We are a trusted partner to numerous leading brands, with a global presence spanning over 20 countries. Our innovations have garnered recognition from top industry analysts such as Gartner and Forrester.


Why Join Us?

We offer a collaborative and dynamic work environment that fosters professional growth and development. Our team members enjoy a range of benefits, including opportunities for career advancement, flexible working arrangements, and a comprehensive rewards program.


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