
ServiceNow Expert
2 days ago
Job Title: ServiceNow Lead / Admin
Location: Remote, India
Full-time opportunity with overlap of 4–5 hours PST (9:30 PM–2:30 AM IST)
Experience: 7+ years in relevant roles
We are hiring a ServiceNow expert to manage and optimize our ServiceNow platform across modules including ITSM, HRSD, FSM, ITOM, and ITAM.
The role involves leading system administration, platform upgrades, automation, catalog design, workflow optimization, and stakeholder engagement across HR, IT, and Facilities departments.
Key Responsibilities:
- Configure and manage catalogs, items, flows, and SLAs
- Lead knowledge transfer sessions, audits, and configuration governance
- Drive automation, performance tracking, and cross-functional workflows
- Ensure audit readiness and support compliance efforts
- Coordinate with vendors and internal teams for roadmap planning
Requirements:
- Expertise in ServiceNow modules with at least 7 years of experience
- Strong skills in Flow Designer, scripting, ACLs, and integration
- Metrics, SLAs, upgrades, scoped apps, and data handling expertise
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