Remote E-commerce Specialist

2 days ago

Madurai, Tamil Nadu, India beBeeEcommerce Full time US$ 40,000 - US$ 60,000

Job Title: Remote Customer Service & E-commerce Associate

About the Role:

We are seeking a detail-oriented and proactive individual to support our e-commerce operations. This is a full-time, remote role focused on creating and managing online postings, handling customer communication, and conducting research to support product accuracy.

Key Responsibilities:

  • Create and manage product postings on platforms such as OfferUp, Facebook Marketplace, Craigslist, and other relevant channels.
  • Regularly track sold items and remove or update postings accordingly.
  • Maintain communication with the local sales team to ensure accurate and up-to-date postings.
  • Enhance existing postings by adding more complete information and optimizing for customer engagement.

Customer Responses:

  • Respond to inquiries via OfferUp, Facebook, Craigslist, internal emails, phone calls, and voicemails.
  • Aim to respond within 24 hours to ensure timely and effective customer support.
  • Clarify questions and provide product-related details to facilitate smooth transactions.

Pricing & Item Research:

  • Conduct detailed research on received inventory items to determine brand, specifications, descriptions, and pricing benchmarks.
  • Recommend competitive pricing based on analysis.
  • Assist in preparing data for a seamless transition from item intake to Shopify uploads and final advertising postings.

Requirements:

  • Minimum 1 year of experience in online postings, customer service, or e-commerce operations.
  • Strong English communication skills—both written and verbal.
  • Highly organized, self-motivated, and capable of working independently during designated hours.

Benefits:

  • This is a work-from-home role, allowing for flexibility and comfort while working.
  • Opportunity to gain experience in e-commerce operations and customer service.

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