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Holiday Operations Specialist

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Aurangabad, Maharashtra, India beBeeHoliday Full time ₹ 42,00,000 - ₹ 48,00,000

Job Title: Holiday Operations Specialist

Location: Aurangabad

Job Summary:

We are seeking an experienced professional to join our team in a holiday operations role. This position will involve creating personalized travel itineraries, handling customer bookings and escalations, and building relationships with suppliers.

Main Responsibilities:

  • Create customized holiday plans based on customer preferences and budget
  • Manage hotel reservations, flight confirmations, and activity arrangements
  • Oversee the holiday booking process to ensure accuracy and adherence to timelines
  • Communicate effectively with customers and resolve their queries and concerns promptly and professionally
  • Handle customer escalations related to bookings and itinerary changes
  • BUILD strong relationships with suppliers (hotels, airlines, local partners) to secure competitive rates and high-quality service delivery
  • Stay up-to-date on travel trends, destinations, and industry regulations
  • Maintain accurate travel documentation and complete necessary paperwork before departure

Requirements:

  • 3-4 years of experience in holiday operations or a related field
  • Experience in handling hotel bookings, flight confirmations, and travel itineraries
  • Strong understanding of travel products and services (flights, hotels, activities, etc.)
  • Excellent communication and interpersonal skills
  • Ability to problem-solve and handle customer escalations professionally
  • Proficiency in travel booking systems and MS Office Suite
  • Passion for travel and strong understanding of customer service principles