Digital Transformation Strategist

4 days ago


Bengaluru, Karnataka, India Genpact Full time

At Genpact, we are a global professional services and solutions firm delivering outcomes that shape the future.

We have 125,000+ people across 30+ countries who are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.

We serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

This is an exciting opportunity for a Digital Transformation Strategist to join our team.

The successful candidate will be responsible for leading the improvement agenda for the vertical/customers assigned, working closely with COOs and other senior stakeholders, including clients.

This role requires identifying, coaching, and developing talent in LDT (BBs and MBBs) and chartering an agenda that covers productivity delivery, profitability improvement, client business impact, digital use case identification, leveraging Lean and Six Sigma.

A Transformation lead ensures smooth delivery on functional & vertical goals for LDT at a global level through resource deployment, collaboration, and solving for systemic changes.

Key Responsibilities:
  1. Lead the Lead Digital Transformation for the operations business globally with a focus on identifying value levers across the enterprise, designing the future adaptable operating model, and managing change through the transformation lifecycle.
  2. Develop and refine the "Vision and Strategy" leading to Value Generation Roadmap for the account globally.
  3. Drive requirements gathering sessions, perform Fit/Gap Analysis, document decisions, maintain configuration documentation, facilitate testing activities, and coordinate deployment activities.
  4. Capture market opportunities, understand customer drivers, and digitalization needs, develop, and evolve technology partnerships, and translate these into a solution-based business strategy to leverage untapped digital value.
  5. Drive enterprise-scale digitalization business opportunities with a strong game plan for integrated digital systems and solutions, drive adoption of consultative selling within the division.
  6. Align with COO/Sr. Operating Leader to create Lean Digital Transformation agenda and drive it across the portfolio.
  7. Identify potential savings across core business operation areas focused on developing a detailed transformation roadmap and business case.
  8. Partner with ops to identify and drive Value-Share and Revenue Assurance opportunities.
  9. Own agreed and prioritized transformation initiatives by collaborating with Business, Service Line, Regional, and Global LDT leadership.
Qualifications We Seek in You:
  • Candidate should have CA/CWA/CS/MBA from top institutes.
  • Relevant years of experience in PTP/OTC with significant knowledge in Technology and Commercial off-the-shelf products like HighRadius, Coupa, Tungsten, Tradeshift etc.
  • Previous senior leadership experience in digital transformation, Lean Six Sigma, solution design, or process consulting with impact on delivery.
  • Global exposure with consistent track record for digital projects: Robotics, AI, automation, Analytics.
  • Excellent communication and influencing skills. Communicate to senior leaders in simple terms, to drive resolution & decisions.
  • Demonstrated competency in strategic thinking & leadership with strong abilities in relationship management, flexibility/adaptability, and accountability to targeted productivity/outcome.

We estimate the salary for this position to be around $120,000 - $180,000 per year, based on industry standards and location.



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