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Operational Support Specialist

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Erode, Tamil Nadu, India beBeeCustomer Full time ₹ 25,00,000 - ₹ 40,00,000
Technical Associate

We are seeking a highly skilled and motivated Technical Associate to join our team. In this role, you will serve as the primary point of contact for internal and external users requiring technical assistance.

Key Responsibilities:

  • Diagnose and resolve basic technical issues related to Odessa and other supported systems.
  • Perform configuration changes to meet user requirements.
  • Escalate complex issues to higher-level support teams or Odessa when necessary.
  • Provide timely follow-up with users to ensure their issues are resolved.
  • Assist with user account management, including password resets and access permissions.
  • Contribute to the development and maintenance of knowledge base articles and documentation.
  • Participate in training sessions and workshops to enhance technical and customer service skills.
  • Collaborate with team members to improve support processes and enhance the overall user experience.

Requirements:

  • Previous experience in a customer service or technical support role.
  • Knowledge of Odessa and its functionalities.
  • Strong problem-solving skills and the ability to work independently.
  • Excellent verbal and written communication skills.
  • Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
  • A customer-oriented mindset with a desire to help others.

Benefits:

  • Opportunity to work with a dynamic and growing company.
  • Chance to develop and expand technical and customer service skills.
  • Collaborative and supportive team environment.