Salesforce Director

3 weeks ago


HyderabadTelangana, India Forsys Software India Pvt. Limited Full time
About Forsys Software India Pvt. Limited

Forsys Software India Pvt. Limited is a leading provider of Lead-to-Revenue transformation solutions, combining strategy, technology, and business transformation to drive growth.

Job Summary

The Director Salesforce will be responsible for overseeing the planning, execution, and delivery of Salesforce-related projects and services. This role involves managing a team of Salesforce professionals, coordinating with stakeholders, and ensuring that projects are delivered on time, within scope, and within budget.

Key Responsibilities
  • Lead, mentor, and develop a team of Salesforce/Conga engineers and administrators.
  • Foster a collaborative and innovative team culture.
  • Set clear goals, monitor performance, and provide regular feedback.
  • Develop and execute the Salesforce/Conga strategy aligned with business objectives.
  • Collaborate with senior management to define and prioritize Salesforce/Conga projects.
  • Identify opportunities for process improvements and automation.
  • Oversee the design, development, testing, and deployment of Salesforce/Conga solutions.
  • Ensure adherence to best practices in Salesforce/Conga configuration and customization.
  • Stay updated on Salesforce/Conga platform updates and industry trends.
  • Manage development timelines, resources, and budgets.
  • Coordinate with cross-functional teams to ensure successful project delivery.
  • Track and report on project progress and key performance indicators.
  • Work closely with business units to understand their needs and translate them into technical requirements.
  • Provide technical guidance and support to stakeholders.
  • Communicate effectively with stakeholders at all levels.
  • Implement robust testing and quality assurance processes.
  • Ensure solutions meet performance, security, and scalability requirements.
  • Conduct code reviews and enforce coding standards.
  • Oversee the delivery of Salesforce support, maintenance, and enhancement services.
  • Ensure timely resolution of client issues and requests.
  • Implement and monitor service level agreements (SLAs) and key performance indicators (KPIs).
  • Continuously improve managed services processes and methodologies.
  • Implement best practices for incident management, problem management, and change management.
  • Identify opportunities for automation and efficiency gains.
Qualifications
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Master's degree preferred.
  • Overall 10+ years of experience, 10+ years of experience in Salesforce development and administration.
  • 7+ years of experience in a leadership or managerial role.
  • Strong knowledge of Salesforce CRM platform, including Sales Cloud, Service Cloud, and Marketing Cloud.
  • Conga CPQ and CLM knowledge is desirable.
  • Proficiency in Apex, Visualforce, Lightning components, and other Salesforce technologies.
  • Experience with Salesforce integration tools and techniques.
  • Excellent project management skills with a track record of delivering complex projects on time and within budget.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Salesforce Certified Technical Architect (CTA) or Salesforce Certified Application Architect.

Exp: 11-15


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