
Interpersonal Development Specialist
6 days ago
Overview:
We are seeking a skilled professional to lead our training programs on essential soft skills. The ideal candidate will be responsible for delivering engaging training sessions, developing content, and assessing training needs.
- Conduct training programs on communication, email etiquette, customer handling, conflict resolution, time management, team collaboration, and leadership essentials.
- Develop tailored training content, role plays, simulations, and case studies relevant to the BPO/customer service environment.
- Coach and mentor employees to improve customer interaction, empathy, and problem-solving skills.
- Evaluate training effectiveness through feedback, assessments, and on-the-job performance.
- Collaborate with operations and HR teams to align training modules with business objectives.
Responsibilities:
Key responsibilities include conducting soft skills training programs, delivering new hire induction training, assessing training needs, and maintaining training MIS.
Requirements:
The successful candidate will have excellent communication and interpersonal skills, experience in training development and delivery, and the ability to work collaboratively with cross-functional teams.
What We Offer:
As a valued member of our team, you will have opportunities for growth and development, a competitive salary and benefits package, and the chance to make a real impact in the lives of our employees and customers.
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