Voice Support Specialist

1 week ago

Kota, Rajasthan, India beBeeCustomerService Full time ₹ 8,00,000 - ₹ 12,00,000

This position requires an individual to provide customer service support and handle collections via phone calls.

Responsibilities include making outbound calls to insurance companies, customers, and performing eligibility verification, obtaining prior authorization, requesting missing or incomplete payer information, updating patient information, and other calls to complete a transaction.

Inbound calls would require working as part of a team, delivering exceptional professional customer service using various communication methods to ensure that where possible customer inquiries, payments, and complaints are resolved at the first point of contact.

  • Assess and resolve customer inquiries, requests, and complaints, primarily over the telephone, ensuring customer satisfaction is achieved at the initial contact.
  • Utilize sound judgment and make decisions within established procedures for each service request, including logging, processing, and tracking inquiries. Meet agreed Key Performance Indicators, Service Level Agreements, and quality standards to maximize customer satisfaction.
  • Manage and update customer interactions daily, generated through workflows and queues, on a case-by-case basis.
  • Achieve key performance targets and contribute to process improvements.

Key Skills and Qualifications

Strong verbal and written communication skills are required, along with a neutral accent, good adaptation to US culture, ability to resolve customer queries at the first point of contact, focus on delivering a positive customer experience, professionalism, courtesy, friendliness, empathy, active listening skills, good data entry & typing skills, ability to multitask, capable of handling fast-paced and dynamic environments, team player, and ability to contribute to process improvement ideas.

Required Education and Experience

Graduation in any field, combined with 1-2 years of International Voice (Inbound/Outbound) process experience preferably in patient handling or Provider/DME AR calling.

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