Career Development Specialist

3 days ago

Coimbatore, Tamil Nadu, India beBeeProgram Full time ₹ 9,00,000 - ₹ 11,80,000

At the forefront of online education, we are committed to providing unparalleled learning experiences that empower individuals to transform their lives and careers.

Job Overview:

We seek a highly skilled Program Coordinator to support learners in the LATAM region and ensure seamless delivery of our programs. The ideal candidate will possess exceptional written and verbal communication skills in Spanish/Portuguese, flexibility to work night shifts, and a willingness to handle communication across multiple channels.

Key Responsibilities:
  • Learner Support: Respond promptly and accurately to inquiries via email, chat, WhatsApp, and voice channels to enhance learner satisfaction.
  • Stakeholder Collaboration: Collaborate with internal teams to manage program timelines and address learner concerns efficiently.
  • Process Improvement: Identify and implement improvements to enhance program delivery and learner experience.
  • Quality Control: Ensure all communications meet quality standards and brand guidelines.
  • Enrollment & Application Management: Process applications, verify eligibility, and maintain timely admissions workflows.
  • Participant Support: Handle inquiries related to enrollment, payments, refunds, deferments, course access, and certificates across various channels.
  • Cross-Functional Coordination: Collaborate with Marketing, Finance, Sales, and Program Support teams to address participant issues effectively.
  • Performance Metrics: Meet key KPIs like QA, CSAT, and SLA while ensuring a high-quality participant experience.
Qualifications:
  • Language Skills: Exceptional Spanish/Portuguese and English communication skills (written and verbal) are mandatory.
  • Work Flexibility: Willingness to work night shifts and manage all communication channels.
  • Education: Bachelor's degree preferred.
  • Customer Support Experience: Prior experience in a customer service or learner support role is essential.
  • Tech-Savvy: Familiarity with LMS, digital learning tools, or CRM platforms is a plus.
  • Adaptability: Ability to thrive in a fast-paced environment and adapt to evolving processes.
  • Organizational Skills: Strong multitasking ability and attention to detail are required.

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