Order Management Professional

8 hours ago


Hyderabad, Telangana, India beBeeOrder Full time ₹ 8,00,000 - ₹ 10,00,000

Job Title: Order Management Representative

We are seeking a highly motivated and detail-oriented individual to join our team in Hyderabad. As a key member of our team, you will be responsible for managing and resolving customer inquiries related to orders.

The ideal candidate will have 1-2 years of experience in customer service, preferably in order management, with excellent communication skills, problem-solving abilities, and strong attention to detail. Proficiency in Microsoft Office and fluency in English (written and verbal) is required.

Key Responsibilities:
  • Manage and resolve customer inquiries related to orders
  • Provide exceptional customer service via phone, email, and chat
  • Investigate and resolve order discrepancies, including missing or damaged items
  • Communicate with internal teams to resolve order-related issues
  • Analyze and resolve complex customer complaints, escalating issues to management as necessary
  • Identify areas for process improvement and suggest solutions to enhance customer satisfaction and order management efficiency
Requirements:
  • 1-2 years of customer service experience, preferably in order management
  • Excellent communication skills, problem-solving abilities, and strong attention to detail
  • Proficiency in Microsoft Office and fluency in English (written and verbal)
  • Ability to work in a fast-paced environment and adapt to changing priorities
What We Offer:
  • A supportive and collaborative team environment
  • Opportunity to develop your skills and advance your career
  • A dynamic and growing company culture


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