Operational Cloud Expert

2 weeks ago

Bengaluru, Karnataka, India beBeeCloudOperations Full time ₹ 1,00,00,000 - ₹ 1,50,00,000
Cloud Operations Specialist

Vocera seeks a dedicated Cloud Operations Specialist to monitor Vocera solutions in hospitals. This role is vital for overseeing the operational health and performance of our SaaS/On-prem offerings, ensuring exceptional service delivery.


Key Responsibilities:

  • Monitor and manage system alerts, incidents, and performance metrics 24/7, ensuring timely resolution and escalation as necessary.
  • Serve as the first point of contact for operational issues/alerts, ensuring effective communication with internal and external stakeholders.
  • Lead customer communication, assuring timely status updates and case resolution
  • Design and maintain troubleshooting runbooks
  • Develop tools, scripts, and programs to improve the quality of our customer support
  • Coordinate incident response efforts, conducting root cause analysis and documenting findings to improve future response strategies.
  • Maintain detailed logs of incidents and responses, providing regular reports and updates to management.

We Are Looking For

Detail-oriented process improvers.

Critical thinkers who naturally see opportunities to develop and optimize work processes finding ways to simplify, standardize, and automate.

Self-directed individuals.

People who take ownership of their work need no prompting to drive productivity, change, and outcomes.

Analytical problem solvers.

People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.


Requirements

Bachelor's degree in computer science or related field of study or 6+ years experience.

4+ years of experience in a command center, or similar environment preferably in Healthcare IT

IT Infrastructure & Cloud:

Expertise in cloud platforms (AWS, Azure, VMware), system administration (Windows, RHEL), and network management.

Incident Management:

Experienced in ITIL and command center operations, particularly in Healthcare IT environments.

Automation & Scripting:

Proficient in Python and Bash for automating tasks.

Essential Monitoring Tools:

Proficient in using Zabbix, Datadog, and CloudWatch for infrastructure monitoring.

Ticketing Systems:

Strong experience with ServiceNow and Salesforce for incident and request management.

Problem Solving & Communication:

Excellent under pressure with strong communication and team collaboration skills.

Flexible Work:

Available to work shifts, including nights, weekends, and holidays.

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