Cyber Infrastructure Support Associate

1 month ago


Gurgaon, Haryana, India Reliance Industries Limited Full time

We are seeking a skilled Cyber Butler to provide L0 support for Jio CPE infrastructure in hotels.

The ideal candidate will have excellent communication skills and be well-groomed as per hospitality industry standards.

Key Responsibilities:

Technical Support:

  • L0 Support for Jio CPE infra in Hotel
  • L0 Support for Resident, Non-Resident Guests & Belvedere
  • L0 Support for Hotel Staff for Team Internet
  • Wi-Fi assistance for Events/Conferences
  • First point of contact for Troubleshooting WiFi network related Incidents
  • Escort Field/Jio engineers during incident/Project Work
  • Ensure Periodic Wi-Fi Audits for Guest Rooms

Qualification and Work Experience:

  • Qualification: B.Sc. / BE / B Tech
  • Work experience: 1-3 Years
  • CCNA trained Preferred
  • Excellent communications skill to handle premium users
  • Promptness and Discipline
  • Excellent interpersonal and communication skills
  • Well Groomed as per Hospitality industry standard

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