Program Manager

12 hours ago


Delhi, Delhi, India Yocket Full time
Unlock Your Potential as a Program Manager at Yocket

We are seeking a dynamic and results-driven Program Manager to lead our undergraduate customer lifecycle pre-sales initiatives. As a key member of our team, you will play a pivotal role in driving revenue growth, user engagement, and market expansion for our educational technology products and services.

Key Responsibilities:
  • Support the sales team by improving processes, measuring outcomes, tracking performance, and providing relevant analytics.
  • Collaborate with Sales and Marketing to refine the lead qualification process, analyze campaign performance, and develop reporting dashboards.
  • Partner with Sales to create and maintain accurate sales forecasting models and data.
  • Enhance sales productivity by simplifying processes, including automating tasks like Excel work.
  • Manage and ensure adherence to sales processes across the team.
  • Develop and deliver executive dashboard reports on a fortnightly, monthly, and quarterly basis.
  • Track and analyze key metrics such as pipeline growth, win/loss rates, and quota attainment.
  • Gather and clean user data from various sources, ensuring accuracy and completeness.
  • Utilize statistical and predictive techniques to identify trends, patterns, and opportunities.
Requirements:
  • Minimum education qualification: BE / BTech / BSc / BCA in IT / IS / CS.
  • Minimum years of experience: 1+ years.
  • Proficiency in using Leadsquared CRM is a MUST.
  • Experience with SQL and Webengage is a big plus.
  • Immediate joiners will be given the highest priority.
  • You will transition to become the POC or Owner of the organisation's CRM, so a strong sense of ownership is a MUST.
  • The candidate should have knowledge of backend technology, including the ability to understand API calls and data flows, and interact effectively with the engineering team.
  • Demonstrating analytical skills: Interpreting complex data sets and extracting meaningful insights. Utilizing Excel / G-Sheets, SQL, Tableau, or Python tools for data analysis.
  • The candidate should be well-versed in using Metabase or similar BI tools for data visualization, reporting, and conducting in-depth data analysis to support business decisions.
  • The candidate should have strong experience with WebEngage or similar customer engagement platforms for managing campaigns, automating workflows, and analyzing user behavior and engagement metrics.
  • The candidate should be proficient in using Leadsquared CRM for managing leads, tracking sales activities, and optimizing customer relationship management processes.


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