Global Hardware Repair Specialist

1 week ago

Bengaluru Bangalore Gurgaon Gurugram, India beBeeRepairOperations Full time ₹ 12,00,000 - ₹ 20,00,000
Job Title: Repair Operations Manager

We are seeking an experienced Repair Operations Manager to drive our consumer hardware returns and repair operations in India, aligning it with our global strategy.

The ideal candidate will have a strong background in supply chain operations management, preferably in the consumer electronics industry, with experience in returns and repair operations management. They should also possess excellent analytical skills, able to identify areas for improvement and implement strategies to enhance customer satisfaction and optimize costs.

This role involves collaborating with regional and global teams to develop innovative programs that improve the customer support experience. The successful candidate will be responsible for managing relationships with local service vendors, including agreement negotiations, performance management, and the launch of new operational and systems capabilities.

Key Responsibilities:

  • Drive Google's consumer hardware returns and repair operations in India, aligning it with our global strategy.
  • Improve the customer experience for product returns and repairs, ensuring timely service.
  • Manage relationships with local service vendors, including agreement negotiations, performance management, and the launch of new operational and systems capabilities.
  • Analyze performance data to identify areas for improvement and implement strategies to improve customer satisfaction and optimize costs.
  • Collaborate with regional and global teams to develop innovative programs that enhance the customer support experience.
Minimum Qualifications:
  • Bachelor's degree or equivalent practical experience.
  • 8 years of experience in supply chain operations management experience in the consumer electronics industry. Returns and repair operations management.
  • Experience in program management driving cross-functional initiatives.
  • Experience to design, launch, manage and scale operations while meeting operational schedules, budgets and KPIs.
  • Experience in problem-solving, able to identify and resolve issues.
Preferred Qualifications:
  • 8 years of experience managing cross-functional or cross-team projects.
  • Experience in Operations Management, Program Management, Vendor Management, Process Improvement, Performance Management, Supply Chain Management, Customer Satisfaction.
  • Experience in team management.
  • Excellent skills in Data Analysis, Cross-Functional Collaboration, Customer Focus, Business Acumen, Executive Communication, and Cost Negotiations.

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