Cloud Support Team Lead

10 hours ago

Cochin, Kerala, India beBeeLeader Full time ₹ 15,00,000 - ₹ 25,00,000

Job Description

This is a leadership role that requires exceptional project management skills, strategic thinking, and strong communication abilities. The candidate will be responsible for aligning efforts to meet customer needs and working with cross-functional teams to ensure seamless support.

The ideal candidate will have multiple years of experience working with customers and partners, domain knowledge of banking and financial institutions, and experience in leading techno-functional discussions with clients.

Key Responsibilities:

  • Manage projects and initiatives to achieve business objectives
  • Develop and maintain relationships with internal stakeholders and external clients
  • Coordinate meetings, document interactions, and follow up on actions and next steps
  • Maintain accurate records and reports to track progress and performance
  • Lead by example and foster a positive work environment
  • Identify improvement areas, plan, and execute improvement items
  • Present weekly progress reports to senior stakeholders

Required Skills and Qualifications

Knowledge, Education, Training:

  • Degree in computer science, engineering, business administration or equivalent experience
  • Industry accepted certifications in management space
  • Familiarity with cloud concepts and agile methodologies

Experience:

  • Multiple years of experience working with customers and partners
  • Domain knowledge of banking and financial institutions and/or large enterprise IT environment

Technical:

  • Agile, Scrum experience
  • Experience with process methodologies used in software industry
  • Good understanding of java based technical implementations, deployments and troubleshooting

Communication:

  • Strong, clear, and concise written and verbal communication skills
  • Ability to communicate effectively at all levels of the organization

Benefits

This role offers a competitive salary package, opportunities for professional growth and development, and a dynamic work environment.

Others

The ideal candidate will be a strong team player with excellent interpersonal skills and the ability to work in a fast-paced environment with tight deadlines.

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