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Examination Operations Specialist

2 weeks ago

Kanpur, Uttar Pradesh, India beBeeOperations Full time ₹ 8,00,000 - ₹ 12,00,000
Operations Coordinator Job Description

We are seeking a highly organized and detail-oriented Operations Coordinator to ensure the smooth operation of High-Stakes Test Centers in India.

The ideal candidate will have strong organizational skills, attention to detail, and clear communication abilities. They will work closely with partners, manage schedules, ensure compliance, and provide necessary tools and processes for efficient exam delivery.

  • Coordinate scheduling across the HSTC network, reviewing upcoming availability and capacity requirements.
  • Collaborate with Workforce Management team on Speaking Examiners' allocation forecast.
  • Monitor the utilization of HSTCs and recommend adjustments or expansions based on demand.
  • Manage accurate submission of invoices for HSTCs, verifying exam volumes and facilitating timely payments.
  • Coordinate with internal teams to manage unforeseen events ensuring minimum impact on candidates and stakeholders.
  • Oversee CCTV monitoring across HSTCs to ensure ongoing compliance with regulatory standards.
  • Handle requests from HSTCs regarding changes in setup or personnel, directing them to the appropriate internal teams.
  • Proactively identify and communicate quality-related observations or opportunities for improvement to the relevant teams.
  • Conduct visits to High-Stakes Test Centers to assess operations, ensure adherence to company standards, and provide on-site support for continuous improvement.

For this role, we look for individuals with a Bachelor's degree in business administration, operations management, or a related field, as well as 1-3 years of experience in a multi-cultural environment. Excellent English language skills (Level C2), advanced computer literacy, and strong organizational and time-management skills are essential.

This is an excellent opportunity for professionals looking to build their career in a dynamic and international atmosphere. We offer a competitive remuneration package, two free vouchers for certifications per year, and constant personal and professional development opportunities.