Help Desk Assistant

1 week ago

Noida, Uttar Pradesh, India beBeeDiplomacy Full time ₹ 29,50,000 - ₹ 40,00,000

Customer Service Representative

This role requires strong communication and problem-solving skills to handle inbound calls and chats from customers, responding to their inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities:

  • Performing inbound calls/chats from wire transfer customers and agents
  • Answering a wide range of inquiries and solving customer service issues and problems
  • Processing customer orders and ensuring its accuracy and completion
  • Participating in continuous training sessions and sharing best practices

You will be working in a highly regimented schedule, assisting customers on the phone throughout the day. Strong courtesy, diplomacy and conflict resolution skills are essential for this role.

The successful candidate will have excellent communication, problem-solving and time management skills, with the ability to work in a fast-paced environment.

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