Operational Efficiency Specialist

2 days ago

Chennai, Tamil Nadu, India beBeeOperations Full time ₹ 80,00,000 - ₹ 1,20,00,000
Business Operations Role

We are seeking a detail-oriented Business Operations Specialist to ensure seamless onboarding of clients, maintain coordination with telecom operators, and monitor messaging traffic for operational efficiency and client satisfaction.

  • Key Responsibilities:

Customer Success:

  • Coordinate end-to-end client onboarding by gathering information and technical requirements, provisioning accounts, and ensuring seamless internal coordination for a smooth customer experience.
  • Provide support to customers during account configuration, assisting in issue resolution to ensure successful integration and traffic initiation.
  • Monitor traffic post-onboarding to analyze performance trends and provide early-stage support.

Traffic Assurance:

  • Track monthly traffic targets received from stakeholders and break them into weekly and daily targets to ensure timely achievement.

Telco Coordination:

  • Coordinate with telecom operators and connectivity partners for additional capacities and RFPs.
  • Work closely with telco account managers to follow up and resolve long-pending technical, commercial, or operational issues in a timely manner.

Reports & Analytics:

  • Publish daily performance reports for review and routing deviations.
  • Monitor the traffic from customers, identify reasons for traffic growth or dip, and highlight opportunities for corrective action.
  • Identify potential opportunities and publish them.

Collaboration:

  • Work closely with other departments, including development, sales, and quality assurance to ensure a seamless customer experience.

Process Improvement:

  • Identify opportunities for process improvement and contribute to enhancing the efficiency of the support team.

Documentation:

  • Create and maintain detailed documentation of SOPs for regular operations.

Requirements:

  • Bachelor's/Master's degree.
  • Hands-on experience/Knowledge on CPaaS, A2P SMS, RCS with Routing.
  • Minimum 4+ years of experience in the job offered or in a related role.
  • Knowledge in SQL, advanced excel, and power point presentation.
  • Customer Success & Business Operations experience.
  • Able to communicate both technically and non-technically.
  • Exceptional interpersonal, verbal, written communication skills and good customer handling capabilities.
  • Excellent presentation skills and proficiency at making one on one and group presentations.
  • Good understanding of business numbers and sharp analytical and predictive skills.
  • Passionate and able to work in a fast-paced environment.
  • Process, ITIL-V4, and certification related to business operations is a plus.

Why Join Us?

  • Impactful Work: Play a pivotal role in safeguarding our assets, data, and reputation.
  • Tremendous Growth Opportunities: Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development.
  • Innovative Environment: Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated.

We champion diversity and are committed to creating an inclusive environment for all employees.

  • Operation Efficiency Expert

    3 days ago

    Chennai, Tamil Nadu, India beBeeEfficiency Full time ₹ 1,04,000 - ₹ 1,30,878

    Operations Excellence SpecialistDrive operational efficiency and productivity as an Operations Excellence Specialist. This pivotal role involves overseeing daily activities, managing processes, and ensuring departmental effectiveness.Develop and implement strategic plans to enhance overall efficiency.Manage and supervise a diverse team of employees,...

  • Operational Efficiency Specialist

    10 hours ago

    Chennai, Tamil Nadu, India beBeeOperations Full time ₹ 15,00,000 - ₹ 25,00,000

    Job Title:Director of Operational ExcellenceJob Overview:A strategic Director of Operational Excellence will oversee daily operations, ensuring efficient workflows across departments. This role involves developing and implementing operational policies and procedures to enhance productivity.Key Responsibilities:Process Management: Oversee and manage daily...

  • Operational Efficiency Specialist

    7 days ago

    Chennai, Tamil Nadu, India beBeeSops Full time ₹ 9,00,000 - ₹ 12,00,000

    Standard Operating Procedures (SOPs) Writer RoleThe position of Standard Operating Procedures (SOPs) writer is crucial in ensuring seamless operational efficiency. We are seeking a detail-oriented and experienced SOPs writer to join our team.Key Responsibilities:Drafting SOPs for core insurance functions such as policy issuance, endorsements, claims...

  • Accuracy and Efficiency Specialist

    2 days ago

    Chennai, Tamil Nadu, India beBeeData Full time ₹ 2,50,000 - ₹ 5,00,000

    Accuracy and Efficiency SpecialistEnter data into computer systems with precision, ensuring our organization's growth.Responsibilities:Accurately process incoming dataImplement data quality checksMeet productivity benchmarksRequirements:Bachelor's degree in any field or equivalent experienceProficiency in basic computer operationsStrong organizational and...

  • Metallurgical Engineer

    4 days ago

    Chennai, Tamil Nadu, India beBeeTechnical Specialist Full time US$ 90,000 - US$ 1,20,000

    Job SummaryThis position plays a crucial role in ensuring the integrity and reliability of engineering activities. As a technical specialist, you will make authoritative decisions and recommendations that have a significant impact on our operations.

  • Operational Efficiency Leader

    2 hours ago

    Chennai, Tamil Nadu, India beBeeLeadership Full time ₹ 40,00,000 - ₹ 50,00,000

    As a key member of our team, you will play a vital role in driving business growth and improving operational efficiency.Key ResponsibilitiesDevelop strategies to standardize, simplify, and automate transactional activities on a global scale.Ensure consistent service delivery across departments and teams from the shared service provider for transactional...

  • Efficient Operations Leader

    2 days ago

    Chennai, Tamil Nadu, India beBeeoperations Full time ₹ 1,80,00,000 - ₹ 2,00,00,000

    Operations Manager RoleWe are seeking a skilled Operations Manager to lead our team and collaborate with internal and external teams to ensure the success of our products.About the Job:Lead Operations engineers and collaborate with internal and external teams as needed.Work with Operations engineers and monitoring teams to ensure deployed products are...

  • Operational Efficiency Specialist

    3 days ago

    Chennai, Tamil Nadu, India beBeeManagement Full time ₹ 9,00,000 - ₹ 12,00,000

    Order Management ExpertWe are seeking a highly skilled Order Management Analyst to oversee the entire order lifecycle, ensuring seamless delivery processes.Key Responsibilities:Effective Communication and Organization: You will maintain strong communication with clients and internal teams to guarantee timely and efficient order processing.Order Entry Process...

  • Optimize Operational Efficiency Lead

    4 days ago

    Chennai, Tamil Nadu, India beBeeOperations Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

    About the Operations Management RoleBusinesses seeking to optimize operational efficiency and drive revenue growth can benefit from our innovative solutions.Key Responsibilities:Lead a team of professionals in achieving operational metrics and sales targets.Maintain strong relationships with key clients to meet their expectations.Ensure delivery of client...

  • Efficiency Expert

    4 days ago

    Chennai, Tamil Nadu, India beBeeAutomation Full time ₹ 1,50,00,000 - ₹ 2,10,00,000

    Job Title: Automation SpecialistOverviewWe are seeking a skilled Automation Specialist to join our team. As an automation expert, you will play a crucial role in streamlining business processes and enhancing efficiency.Key ResponsibilitiesProcess Automation: Design and implement automated workflows to improve productivity and reduce manual errors.Testing and...