Customer Insights Analyst

1 week ago


Bengaluru, Karnataka, India beBeeAnalyst Full time US$ 83,291 - US$ 1,15,571

Job Overview:

The Digital Customer Experience team drives profitable customer and product strategies across digital platforms. The goal is to acquire, retain, and serve the right customers.

Responsibilities include current and future state customer journey mapping, E2E experience articulation, and organizational influence through business case development.

This role will gather and analyze Customer Experience analytics to identify existing customer pain points and opportunities for optimization.

Key performance indicators (KPIs) include engagement, task completion rates, cardmember satisfaction, and Voice of Customer (VoC) trends.

Strong analytical thinkers with a data-driven mindset are required to analyze and articulate customer insights based on CX tool data.

Proficiency in web analytics engagement tools and Microsoft Office applications is necessary to monitor and analyze VoC trends, and performance drivers.

Required Skills and Qualifications:

  • A strong analytical thinker with a data-driven mindset
  • Ability to analyze and articulate customer insights based on CX tool data
  • Proficiency in web analytics engagement tools and Microsoft Office applications

Benefits:

Opportunities for professional growth and development

Others:

Competitive compensation package



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