Customer Success Manager
3 weeks ago
As a Customer Success Manager at rBoomerang Retail Commerce Technologies India Pvt, you will be responsible for driving growth and profitability for our clients through our digital commerce platform. We are seeking a highly motivated and experienced professional to join our team and help us achieve our goals.
Key Responsibilities- Develop and implement strategic plans to drive customer growth and profitability
- Collaborate with cross-functional teams to onboard and train customers
- Provide day-to-day support to customers, including training and troubleshooting
- Manage client advertising budgets and drive success
- Act as a subject matter expert in ecommerce and retail media advertising, guiding customers on how to drive growth
- Perform deep data analysis to answer customer strategic questions and drive action
- Move the needle with respect to customer KPIs and continuously showcase the value of our platform
- Collaborate with internal teams to shape new features
- Take ownership of customer service requests and ensure timely resolution
- Advise the sales team on upselling and cross-selling opportunities
- Conduct regular business reviews with customers
- Proactively monitor and track progress towards goals
- Develop a deep understanding of customer business and industry to provide tailored solutions and advice
- Anticipate customer churn and effectively communicate predictions to superiors
- Foster cross-team collaboration to ensure seamless operational workflows
- Bachelor's degree in Business, Marketing, Communication, Economics, or related field
- 7+ years of professional work experience
- 6+ years of experience in running media and advertising engagement with customers in a consulting/agency role
- Experience in managing ecommerce and retail media marketing budgets for large enterprise brands
- Experience managing Amazon search (AMS)
- Advanced Excel skills and analytical approach to problem-solving
- Project management experience and ability to anticipate and mitigate risks
- Proven experience working with VP, SVP, and C-level executives of enterprise-level companies
- Excellent presentation and communication skills
rBoomerang Retail Commerce Technologies India Pvt is a leading provider of digital commerce solutions. Our platform helps brands sell online and grow their market share in over 50 countries. We are a global company with a network of over 900 retailers and a team of experts who are passionate about delivering exceptional results.
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