
Tech Support Specialist
4 days ago
We are seeking a highly skilled and experienced Technical Support Technician to join our team. This is a full-time remote role where you will be responsible for providing technical support, managing desktop computers, troubleshooting issues, supporting printers, and conducting computer repairs.
The ideal candidate will have excellent problem-solving abilities, strong communication and interpersonal skills, and the ability to work independently and remotely. Previous experience in IT support or related fields is a plus, as well as certifications in IT support or related areas.
Key Responsibilities:
- Provide technical support and assistance to employees and customers via phone, email, and in-person
- Manage and maintain desktop computers, including hardware and software upgrades and troubleshooting
- Support and troubleshoot printer issues, including setting up and configuring printers
- Conduct computer repairs and maintenance tasks, such as virus removal and data backup
Requirements:
- Technical Support and Troubleshooting skills
- Experience with Desktop Computers and Printer Support
- Proficiency in Computer Repair
- Excellent problem-solving abilities
- Strong communication and interpersonal skills
- Ability to work independently and remotely
- Certifications in IT support or related fields are a plus
- Previous experience in the travel industry is beneficial
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