Technical IT Infrastructure Specialist

24 hours ago

Bengaluru, Karnataka, India beBeeSpecialist Full time ₹ 10,00,000 - ₹ 20,00,000
IT Support Specialist

We are seeking an experienced IT Support Specialist to join our team. In this role, you will be responsible for providing technical support and assistance to ensure the smooth operation of our organization's IT infrastructure.

Key Responsibilities:

  • Provide on-site technical support for hardware, software, and networking issues
  • Respond to IT support requests and resolve technical problems promptly
  • Install, configure, and maintain computer systems, including desktops, laptops, printers, and other peripheral devices
  • Diagnose and resolve hardware and software faults, perform regular system checks, and maintenance to ensure optimal performance
  • Assist users with IT-related queries and provide training on new systems and technologies
  • Implement and enforce security policies to protect IT systems from threats, ensure compliance with industry regulations and organizational policies
  • Maintain accurate records of IT support activities, prepare technical documentation, and user manuals as needed
  • Work closely with other IT team members to coordinate support efforts and share knowledge

Required Skills and Qualifications:

  • Proven experience in providing on-site IT support or a similar role
  • Strong knowledge of computer hardware, software, and networking, proficiency in troubleshooting and resolving technical issues
  • Excellent verbal and written communication skills, ability to explain technical concepts to non-technical users
  • Strong analytical and problem-solving skills, ability to work independently and as part of a team
  • Bachelor's degree in information technology, Computer Science, or a related field, or equivalent experience

Preferred Skills:

  • Relevant certifications, e.g., ITIL foundation, Service-Now, Microsoft Certified IT Professional
  • Customer service orientation with a focus on delivering high-quality support
  • Ability to adapt to new technologies and work in a fast-paced environment

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