Field Service Specialist

8 hours ago

Kollam, Kerala, India beBeeService Full time ₹ 60,00,000 - ₹ 80,00,000
Service Engineer Job Description

We are seeking a skilled Service Engineer to join our team. As a Service Engineer, you will be responsible for providing on-site service support to customers across Guwahati and surrounding regions.

Job Role: DG Service Experience only apply

Responsibilities:

  • Attend field complaints and provide timely service support at customer sites
  • Handle commissioning calls ensuring correct installation, testing, and performance verification
  • Diagnose and troubleshoot mechanical and electrical issues (preference for Gas Engine experience)
  • Minimize Turnaround Time (TAT) for complaint resolution and improve Mean Time to Repair (MTTR)
  • Provide inputs for AMC and other aftermarket growth opportunities
  • Ensure proper documentation, reporting, and feedback to the Regional/Central Service Team
  • Contribute towards AOP growth through effective service delivery and customer engagement

Qualifications & Experience:

  • Diploma/Graduate in Mechanical or Electrical Engineering (Gas Engine experience preferred)
  • 3–4 years of relevant experience in field service, installation, or maintenance
  • Strong knowledge of service, commissioning, and troubleshooting processes

Key Skills & Competencies:

  • Excellent technical troubleshooting ability
  • Knowledge of installation and commissioning standards
  • Strong customer handling and communication skills
  • Ability to work independently and meet service SLAs
  • Commitment to customer satisfaction and efficiency improvements

Performance Indicators:

  • Timely closure of customer complaints
  • Reduction in service TAT & MTTR
  • Number of commissioning activities completed successfully
  • Contribution to aftermarket and AMC opportunities
  • Customer satisfaction feedback and retention

This is an exciting opportunity to join our dynamic team and contribute to our mission of delivering exceptional service to our customers.

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