Expert JAMF Consultant for End User Computing Solutions

13 hours ago

Palakkad, Kerala, India beBeeJAMF Full time ₹ 20,00,000 - ₹ 25,00,000
Job Title: JAMF Consultant

We are seeking a seasoned IT professional to join our team as a JAMF Consultant. This role will play a pivotal part in providing expert-level support for our End User Computing (EUC) estate.

Key Responsibilities:
  • Administer JAMF Pro / JAMF Cloud to provide MAC device management, user identity, and endpoint protection.
  • Configure Microsoft Intune device management and policy settings.
  • Maintain Security compliance across our Global endpoint estate using JAMF / SCCM / MECM / Azure.
  • Ensure vulnerabilities are patched quickly and compliance levels are maintained.
  • Develop and implement best-of-breed vulnerability, security, and Evergreen upgrade processes.
  • Troubleshoot complex issues related to Windows group policy, MAC policy & security patches.
  • Troubleshoot complex issues with Laptop hardware, drivers, and BIOS updates.
  • Analyze log files and windows events to identify incidents and performance issues. Manage and Triage incidents with Service Delivery, IT Security, and desktop support teams where relevant.
  • Elevate issues to 3rd party vendors including Microsoft, Apple, Dell, 1E, and Devicelock.
  • Collaborate closely with GCC Engineering, GCC Packaging, Senior Technical Management, Product Owners, and Project Managers to support technology across the Collaboration stack.
  • Deliver service improvements without unnecessary investment in new products by working smarter, provision of better tools, and better use of existing product set.
  • Act as a Subject Matter Expert for macOS, Windows 10/11, and Evergreen across all EUC platforms (Laptop, PC, VDI).
  • Adhere to Security Policy standards. Ensure operational requirements are matched in the delivery of services around standards and engineering, identifying when support arrangements may need to change in order to efficiently and effectively onboard new technology.
  • Maintain support documentation and issue tracking using Confluence and Jira. Publish and maintain hardware certification standards.
  • Own and keep all technical documentation up to date. Closely work with Techhub to provide up-to-date Knowledge Base support articles and provide scheduled upskilling sessions.
  • Manage Product enhancement via Agile processes with Product owner.
  • Provide Management reporting of end-to-end services via PowerBI.
  • Ensure the EUC estate meets all Audit requirements.

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