Executive Delivery Strategist

2 weeks ago

India beBeeQuality Full time ₹ 9,00,000 - ₹ 12,00,000
Job Overview

The Team Lead plays a pivotal role in the Field Quality Assurance program, driving success through last mile delivery and collaborative work with program managers, operations teams, and stakeholders. This position requires a strategic thinker who can manage short on-road associates, optimize rostering and daily operations, analyze performance metrics, and facilitate problem-solving to ensure efficient daily operations.

Key Responsibilities
. Rostering and Operations Management: Effectively manage the daily activities of assigned Short on-road associates, ensuring seamless execution and high-quality outcomes.
. Delivery Defect and Quality Metrics Attribution: Understand and address the root causes of delivery defects and quality issues, utilizing data analysis and collaboration with team members to implement effective solutions.
. Daily Performance Analysis: Conduct regular assessments of SORA performance, stops attended, and quality of geocode inputs, identifying areas for improvement and implementing corrective actions.
. Performance Management: Oversee the performance of assigned SORAs, providing guidance and support to enhance their skills and productivity.
. Collaboration and Problem-Solving: Work closely with the Ops team to identify and resolve geospatial defect-related issues, and partner with the program team to streamline route ingestion and improve overall efficiency.
. Field Observation and Recommendations: Regularly observe deliveries in the field to identify barriers to first-time delivery success, recommend process improvements to Amazon's systems and processes, and contribute to the development of best practices.

Basic Qualifications
- Bachelor's degree
- Proficient in English language (reading, writing, speaking)
- Experience with Microsoft Office applications

Preferred Qualifications
- Knowledge of city topography and road networks

At Amazon, we foster an inclusive culture that empowers employees to deliver exceptional results for our customers. If you have a disability and require workplace accommodations or adjustments during the application and hiring process, please visit our website for more information.

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