Senior Business Operations Manager

6 days ago


Aligarh, Uttar Pradesh, India beBeeLeadership Full time ₹ 9,00,000 - ₹ 12,00,000
Business Operations Leadership Opportunity

We are seeking an experienced Business Operations Leader to manage our daily voice process, lead a team of supervisors and agents, and implement strategies to enhance first-call resolution and reduce average handling time.

The ideal candidate will have:

  • A Graduate or Postgraduate degree in any discipline.
  • 4–8 years of experience in BPO/call center management with at least 2 years in a leadership role.
  • Strong expertise in voice process management.
  • Excellent communication, coaching, and people management skills.
  • Hands-on experience with call center technologies.

Key responsibilities include:

  • Managing the voice process on a daily basis.
  • Leading a team of supervisors and agents to meet performance KPIs and SLAs.
  • Monitoring call quality and customer satisfaction.
  • Implementing strategies to enhance first-call resolution and reduce average handling time.
  • Training and developing team members.
  • Handling escalations and resolving customer concerns.

Requirements for the role include:

  • Leadership skills with experience managing performance metrics.
  • Flexibility to work in rotational shifts, including night shifts if required.

Benefits of this role include:

  • An attractive salary package plus performance-based incentives.
  • Fast-paced career growth opportunities.
  • Training and development programs for professional enhancement.


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