Support Specialist
2 weeks ago
Technical Support Professional
Are you a skilled communicator with a knack for resolving IT issues? We are seeking candidates who can join immediately and have a graduate degree in any discipline.
Key Highlights:- Excellent Communication Skills: Ability to interact professionally and clearly with users across all levels.
- IT Support Experience: Exposure to troubleshooting, ticketing systems, and resolving technical incidents.
- Provide first-line technical support to end-users in a courteous and professional manner.
- Log all user service tickets in IT systems with complete and accurate information.
- Troubleshoot and resolve IT-related incidents and service requests.
- Manage customer inquiries and ensure timely resolution.
- Perform scheduled reporting (daily/weekly/monthly).
- Submit knowledge base article updates for new and existing issues.
- Excellent communication skills – both verbal and written.
- Strong problem-solving and analytical abilities.
- Ability to manage multiple tasks and prioritize effectively.
- Customer-focused mindset with a commitment to delivering exceptional service.
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