
Operational Collections Manager
11 hours ago
Role Overview:
- Manage the operational efficiency of area-wide retail MFB collection operations.
Key Responsibilities:
- Design and implement targeted recovery strategies to minimize delinquency cases.
- Resolve complex customer escalations through effective communication and problem-solving skills.
- Provide detailed insights on collections and portfolio performance to stakeholders.
Required Skills and Qualifications:
- Graduate or Postgraduate degree in a relevant field.
- Minimum 5 years of experience in retail collections or recovery operations.
- Proven leadership abilities with the capacity to motivate teams.
- Strong analytical skills for delinquency analysis and compliance reporting.
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