Academic Support Professional

2 days ago

Nagpur, Maharashtra, India beBeeStudent Full time ₹ 12,00,000 - ₹ 15,00,000

Job Summary:

We are seeking a detail-oriented and proactive professional to support students throughout their academic journey.

Main Responsibilities:

  • Provide timely assistance to newly enrolled students, helping them navigate campus resources, policies, and expectations.
  • Maintain accurate student records in the Student Information System (SIS), including enrolment status, grades, and personal information.
  • Handle semester-wise student fee collection and provide receipts as per institutional guidelines.
  • Respond to student inquiries via email, phone, and chat within defined SLAs.
  • Communicate important information about future payment deadlines, policy updates, and key events through various channels.
  • Educate students on financial aid options, scholarships, grants, and associated application processes and deadlines.
  • Resolve non-technical issues during course registration and assist with enrolment-related errors.
  • Share updates about alumni events, guest lectures, webinars, and networking opportunities to foster engagement and learning.
  • Compile data for internal use or regulatory compliance and generate customized reports.

Ideal Candidate Profile:

  • 1–3 years of experience in student support, operations, or a customer-facing role.
  • Familiarity with online education platforms, CRM systems, data analytics tools, and helpdesk software.
  • Strong written and verbal communication skills with a student-first mindset.
  • Proficient in MS Office and comfortable working with data.
  • Ability to collaborate with cross-functional teams in a fast-paced environment.
  • Strong organizational and multitasking abilities to manage priorities effectively.
  • Analytical thinker with a problem-solving approach and data-driven decision-making.
  • Understanding of the student lifecycle and ability to support learners at each stage.
  • Passionate about education and committed to student success.

About Our Institution:

We're revolutionizing higher education as an AI-only online institution. We're committed to making cutting-edge AI education accessible globally through innovative online experiences.

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