Digital Ecommerce Operations Lead
2 days ago
At Outhouse Jewellery, we are seeking a skilled Digital Ecommerce Operations Lead to join our team. This role offers a salary of approximately $65,000 per year.
Job Description:
We are looking for a highly motivated and organized individual to oversee the day-to-day operations of our ecommerce platform. As a Digital Ecommerce Operations Lead, you will be responsible for ensuring seamless user experiences across all digital channels, including email, calls, WhatsApp, web chat, social media, and direct customer communication.
Key Responsibilities:
- Ecommerce – CRM operational experience with the ability to improve client promise
- Act as a Digital stylist by assisting queries on merchandise for digital users & consumers
- Sales driven executive that can interact well with users across digital platforms
- Maintain proper inventory levels at the backend to prevent out-of-stock situations
- Ensure visual aesthetics online are aligned with brand standards
- Work on making the website more engaging and content-rich
- Conduct competitor analysis and stay up-to-date with trends in domestic and international markets
- Analyze sales, margins, discounts, and inventory related data
- Communicate effectively with customers via various digital mediums and convert them into purchases
- Collaborate with the team on market research, merchandise planning, collection calendar making, product launches, sourcing, research & trend forecasting, visual merchandising, marketing – branding & digital marketing
- Develop analytical and reporting skills to create reports for addressed vs converted quantities and values
- Fashion background is an added advantage, particularly from institutions like NIFT or ISDI
- Maintain and develop client relationships through individual approach and leveraging CRM & digital tools
Required Skills and Qualifications:
- Bachelor's Degree in Marketing / Business/Retail Management degree or equivalent
- Business driven
- Leadership and ability to motivate and influence people
- Strong customer service mindset
- Natural ability to welcome clients
- Confident, enthusiastic, and positive
- Market and product knowledge/passion
- Interest in luxury/fashion, art, and design
- Excellent Communication & Interpersonal Skills
- Passion for human relations & sales
- Knowledge in following software’s: Microsoft Excel, Magento/Shopify, Google Analytics, CRM Software
- Understanding of commercial awareness. Strong interest in E-commerce and salesmanship
- Analytical and proficient in the use of Microsoft Office with strong Excel skills including reporting
- 1 to 2 years of merchandising or controlling experience, preferably in an E- commerce environment
Benefits:
- Opportunity to work with a dynamic team
- Competitive salary
- Professional growth and development opportunities
- Flexible working hours
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