Air Freight Operations Manager

17 hours ago

Chennai, Tamil Nadu, India beBeeOperations Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

Job Summary:

We are seeking a seasoned Air Freight Operations Manager to lead and manage day-to-day operations in air freight.

The ideal candidate should have a strong background in air cargo management, pricing, customer service, and team collaboration.

This role requires strategic thinking, operational efficiency, and strong relationship-building skills with carriers and clients.

Key Responsibilities:

  • Lead and oversee air freight import and export operations ensuring timely and cost-effective shipment handling.
  • Develop and execute strategies to enhance air freight volumes, profitability, and customer service levels.
  • Negotiate air freight rates and space allocation with airlines and maintain long-term carrier relationships.
  • Manage air freight pricing including procurement, client quotations, and profitability tracking.
  • Collaborate with internal pricing teams and global partners to ensure competitive and accurate rate offerings.
  • Identify potential business opportunities and support sales teams in acquiring and retaining key clients.
  • Monitor and ensure compliance with IATA regulations, customs laws, and relevant government guidelines.
  • Resolve operational issues, handle escalations, and ensure a high standard of customer satisfaction.
  • Prepare and analyze performance reports, KPIs, and provide insights to management for strategic decision-making.
  • Stay updated with market trends, competitor strategies, and airline schedules to maintain a competitive edge.
  • Coordinate with sales, customer service, and operations teams to ensure seamless shipment execution.

Required Skillsets:

  • Strong knowledge of international air freight operations, including import/export documentation and customs clearance.
  • Proven experience in pricing, rate negotiation, and airline relationship management.
  • Excellent analytical and problem-solving skills.
  • Sound understanding of IATA and DG regulations.
  • Proficient in using freight forwarding software and Microsoft Office tools (Excel, Word, PowerPoint).
  • Effective communication and interpersonal skills for coordination with internal teams, carriers, and clients.
  • Ability to multitask and work in a deadline-driven environment.
  • Strong leadership and team management capabilities.

Preferred Qualifications:

  • Masters/Bachelors degree in Logistics, Supply Chain Management, International Trade, or a related field.
  • Certification in air cargo or IATA courses is a plus

Air Freight Operations Manager Benefits:

Our company offers a dynamic work environment and a competitive salary package to successful candidates.

We also offer ongoing training and professional development opportunities to support your career growth and success.

Air Freight Operations Manager Job Type:

This is a full-time position, requiring flexibility to work extended hours during peak periods.

We encourage applications from experienced professionals looking for a new challenge and opportunity to grow with our company.

About the Company:

Our company is a leading provider of air freight services, dedicated to delivering exceptional customer service and quality solutions.

We pride ourselves on our commitment to innovation, teamwork, and continuous improvement.

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