
Co-Living Experience Leader
1 week ago
About our luxury living experience:
We offer a comfortable, connected, and curated way of living with modern amenities under one roof along with an enriching community experience.
We have 70+ world-class properties in 5+ major metropolitan areas across India.
Our premium services include professional housekeeping, doorstep laundry, gourmet meals, high-speed internet, 3-tier security, and tech-enabled living.
Our 24*7 resident assistance team ensures seamless support for our community.
The job involves:
- Overseeing customer service and support processes to enhance customer satisfaction.
- Ensuring a seamless and positive living experience for all residents, proactively addressing their needs and fostering a strong sense of community.
- Managing property finances, actively managing costs and maximizing profitability.
- Driving occupancy and revenue growth through proactive sales strategies.
- Ensuring compliance and safety by upholding established regulations.
- Creating a friendly team environment and providing support to residents.
- Problem-solving effectively to address resident concerns and operational challenges.
- Driving efficiencies for reactive and planned business.
- Planning and organizing effectively, with excellent attention to detail and problem-solving skills.
- Ensuring security and safety regulations are met.
Qualifications:
Graduate with a bachelor's degree in hotel management.
Experience:
- Minimum 1-4 years of experience in a five-star hotel or co-living setup.
- Good at handling customer issues.
- Handled operations, including maintenance, cleanliness, and efficiency.
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