Senior Network Infrastructure Specialist

16 hours ago

Jaipur, Rajasthan, India beBeeNetwork Full time ₹ 90,00,000 - ₹ 1,20,00,000

Job Title: Advanced Network Security Specialist

We are seeking a skilled professional to manage and own support tickets about existing network services.

  • This includes designing and implementing changes as per client requirements.
  • You will work closely with the Service Desk team and the Solution Delivery team to support customers and configuration tasks.

Key Responsibilities:

  • You will provide regular communication, both verbal and written, with existing customers.
  • Provide 3rd Line support for incoming customer support queries and escalations from the Service Desk.
  • You will take ownership and effectively manage support tickets for incidents, change, and service requests.
  • Plan and complete projects as assigned to you by the Head of Network Support.
  • Documented customer solutions in CMDB, Visio documentation, and technical summary write-up.
  • DR/Failover Testing.
  • You will provide support and mentoring to junior engineers.
  • Provide resources to the solution delivery team in supporting the configuration and implementation of new customer projects.
  • On-call rota out of hours for high-priority incidents.
Required Experience and Skills:
  • Demonstrable knowledge at CCNP (ENT/DC/SP/SEC) or JNCIP-ENT level.
  • In-depth knowledge of configuring and troubleshooting network security devices/protocols.
  • Ability to troubleshoot and isolate faults to identify root causes and bring to resolution.
  • Advanced knowledge of layer 2 and 3 protocols.
  • Experience using firewalls such as Palo Alto, FortiGate, and Cisco ASA.
  • Strong knowledge of OSPF and BGP in an ISP environment.
  • Proficient in packet capture and interpretation.
  • Familiarity with Cloud products such as Azure / Amazon AWS.
  • Experience working within a Managed Service Provider Environment.
  • Minimum Basic experience with network automation/programing such as Ansible/Python.

Technical Skills:

  • Switching: Cisco, Meraki, Aruba, HP, Dell, Juniper.
  • Wireless: Cisco, Meraki, Aruba.
  • Security: Palo Alto, Prisma, Fortinet, Cisco ASA.
  • SD-WAN: Citrix, Viptela, Meraki, Fortinet, Nuage.
  • Cisco NAC ISE, SD-A/DNAC, DOT1x.
  • Cisco Nexus 7xxx, 5xxx, 2xxx series.

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