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Senior DDI Network Specialist

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Jaipur, Rajasthan, India beBeeNetwork Full time ₹ 9,00,000 - ₹ 12,00,000

Job Title: Senior DDI Network Specialist

Movate's Career Opportunity for a Skilled Professional

We are seeking an accomplished Senior DDI Network Specialist to join our team in Jaipur, India. The ideal candidate will have 2+ years of experience in a Technical Support role and possess a solid understanding of TCP/IP, DNS, DHCP, and other Layer 2/3 networking concepts.

The successful candidate will demonstrate excellent verbal and written communication skills, with the ability to convey technical issues clearly. They will be able to troubleshoot and resolve technical issues independently, showcase a customer-centric mindset, and prioritize service excellence.

In addition to technical expertise, the ideal candidate will hold a bachelor's degree in Computer Science, Engineering, or a related field, or equivalent hands-on experience. Self-starters with effective teamwork and multi-tasking abilities will excel in this fast-paced environment.

Key Responsibilities:

  • Support customers via phone and ticketing systems with technical inquiries.
  • Troubleshoot and resolve complex technical issues independently.
  • Collaborate with engineering teams for escalations.
  • Contribute to knowledge sharing and mentor peers.

Requirements:

  • 2+ years of experience in a Technical Support role.
  • Solid understanding of TCP/IP, DNS, DHCP, and other Layer 2/3 networking concepts.
  • Strong verbal and written communication skills.
  • Proven ability to troubleshoot and resolve technical issues independently.
  • Customer-centric mindset with a strong focus on service excellence.
  • Bachelor's degree in Computer Science, Engineering, or a related field.
  • Self-starter with effective teamwork and multi-tasking abilities.
  • Experience with DDI solutions.
  • Working knowledge of Linux/Unix or Microsoft Windows Server environments.
  • Exposure to network administration, system administration, or enterprise infrastructure support.