Vacation Rental Support Specialist

1 week ago

Alwar, Rajasthan, India beBeeCustomerService Full time ₹ 4,00,000 - ₹ 8,00,000

We are seeking a skilled professional to support our short-term vacation rental company as a remote Reservation Agent.

This role requires exceptional communication skills, a proactive approach to problem-solving, and a passion for customer service.

Key Responsibilities
  • Process refund requests and resolve billing discrepancies according to company policies.
  • Address guest inquiries, concerns, complaints, and disputes with empathy and professionalism.
  • Offer recommendations for local attractions, dining, and activities to enhance guest experiences.
  • Supervise and mentor a team of reservation agents, fostering a positive and collaborative work environment.
  • Analyze data to identify opportunities for improving reservation processes and guest satisfaction.
  • Ensure adherence to established policies and procedures.
  • Perform other duties as assigned.
Key Competencies
  • Strong communication skills with a customer-first mindset.
  • Proficiency in property management systems (PMS) and reservation software.
  • Excellent organizational, multitasking, and leadership abilities.
  • A proactive approach to problem-solving.
Requirements

Skills:

  • Excellent communication skills. An American accent is highly valued.
  • Proficiency in Microsoft Office programs (Word, Excel, and Outlook).

Abilities:

  • Ability to effectively communicate, both orally and in writing.
  • Ability to learn and adapt to new software and tools.

Experience:

  • Prior experience in hotels, vacation rentals, sales, or customer service is preferred but not mandatory.
  • Experience working with sales or reservations teams is beneficial.

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