Manager of Knowledge Transfer
3 days ago
Drive business growth and innovation as a Manager of Knowledge Transfer & Management. This strategic role involves leading knowledge-sharing initiatives, ensuring seamless transitions, and driving operational excellence across the organization.
The ideal candidate will possess exceptional analytical skills, strong communication abilities, and a proven track record in designing and delivering training programs for systems and processes.
Key Responsibilities:
- Design and implement comprehensive knowledge transfer roadmaps, ensuring critical process knowledge is captured and disseminated effectively.
- Develop and maintain high-quality training content, manuals, and e-learning modules for various platforms and applications.
- Conduct engaging training sessions for new hires, upskilling, and process changes.
- Ensure training programs are tailored to various roles within the organization.
- Function as a liaison between platform vendors and internal teams for training-related updates.
- Track training effectiveness through assessments, feedback, and performance metrics.
Required Skills & Qualifications:
- 6+ years of experience in Shared Services Organization/GBS/GCC, with 3+ years in training or learning & development roles.
- Exceptional understanding of the critical success factors for GBS as a reliable, effective, and efficient business service provider.
- Familiarity with compliance, audit requirements, and internal controls.
- Strong working knowledge of Oracle Financials, MSD, and Invevo platforms, SuccessFactors including data migration.
- Experience with Learning Management Systems (LMS) and e-learning tools
- Solid history of designing and delivering training programs for systems and processes.
What We Offer:
- Bachelor's/ Master's degree HR/ Training (Finance/ Accounts is a plus)
- CPTM/ATD Certification
- Certification like Dynamics 365 Finance Functional Consultant Associate/Finance and Operations Apps Solution Architect Expert, Oracle Cloud ERP, SAP FICO/ HR systems.
- Fluency in English
- Tools : MS Excel, MS PowerPoint, and Outlook
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