IT Email Support Specialist

2 days ago

Pune, Maharashtra, India beBeeEmailSupport Full time ₹ 90,00,000 - ₹ 1,20,00,000
Job Summary
Our team seeks an IT Email Support Specialist to provide high-level technical support for Office 365 services, including Exchange Online and Outlook.

About the Role
The ideal candidate will have a strong analytical mind, excellent problem-solving skills, and experience in resolving medium-high complexity issues. You will work closely with our operations team to ensure seamless email service delivery across multiple countries/locations. Your responsibilities will include managing user mailbox quotas, supporting legal discovery, regulatory compliance, and other auditing activities. Additionally, you will provision new user/shared mailboxes in Office 365, configure resource mailbox options, and handle spam blocking, rules modifications, and email flow-related issues. If you are passionate about technology, have a customer-centric approach, and thrive in a fast-paced environment, we encourage you to apply.

Key Responsibilities
- Provide Level 1, Level 2, and Level 3 support for Office 365 services, including Exchange Online, Outlook, and other email-related services.
- Manage user mailbox quotas, support legal discovery, regulatory compliance, and other auditing and reporting activities.
- Coordinate with JCI configuration of Microsoft ISA firewalls to front-end OWA, Outlook over HTTPS, and SharePoint portal.
- Provision new user/shared mailboxes in Office 365 and configure resource mailbox options.
- Handle spam blocking, rules modifications, and email flow-related issues.
- Resolve Outlook connection issues, calendar issues, and email flow-related issues.
- Address external users' mail flow issues and Office 365 groups issues.
- Manage spam filtering, whitelisting domains or IP/senders, and archive email issues.
- Provide support for ADFS issues and troubleshooting AAD connect errors.
- Ensure compliance with Office 365 security protocols, including Azure Information Protection, Advanced Threat Protection, and Exchange Online Protection.
- Set up AAD connect to sync on-premise AD with Azure AD and troubleshoot AAD connect errors.
- Provide support for Tasks, People, Calendar, Teams, Messaging, etc.

Qualifications
- University degree in a relevant field or equivalent combination of education and experience.
- 5-6 years of experience in IT operations, with a focus on email, Exchange, web mail, messaging, and related services.
- Strong analytical, design, testing, documentation, and implementation skills.
- Excellent problem-solving abilities and experience in resolving medium-high complexity items.
- Ability to support multiple complex IT services/processes across various functional areas and locations.
- Familiarity with Office 365 services, Exchange Online, Outlook, and other email-related services.
- Knowledge of Office 365 security protocols and AAD connect.
- Strong communication and collaboration skills.

Working Conditions
- No direct reports.
- Support includes multiple countries/locations.
- Rotating on-call for operational issues.

This is a challenging yet rewarding role that offers a unique opportunity to grow your career in a dynamic organization.

  • Email Marketing Specialist

    7 days ago

    Pune, Maharashtra, India AcquireX Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    About AcquireX Are you a dynamic marketing professional with a passion for both email marketing? AcquireX is looking for a versatile Senior Email Marketing Specialist to join our team in Pune. In this role, you will be responsible for creating content, managing email marketing campaigns, and ensuring efficient communication with our target audience. If you...

  • Email Security Specialist

    2 days ago

    Pune, Maharashtra, India beBeeEmailSecurity Full time ₹ 80,00,000 - ₹ 1,25,00,000

    Email Security Specialist RoleWe are seeking a skilled Email Security Analyst to join our team. This individual will work towards aligning email DMARC policies and collaborate with application owners to implement necessary changes.The ideal candidate should possess excellent communication skills, enabling them to effectively interact with technical staff for...

  • Senior Email Marketing Specialist

    2 days ago

    Pune, Maharashtra, India beBeeMarketing Full time ₹ 15,00,000 - ₹ 25,00,000

    Senior Email Marketing Specialist Job OpportunityWe are seeking an experienced Senior Email Marketing Specialist to develop and execute complex marketing campaigns using Adobe Campaign Classic.Main Responsibilities:Design, create, and implement sophisticated email templates, workflows, and automated campaigns.Collaborate with cross-functional teams to gather...

  • Opening For Email Security

    3 days ago

    Pune, Maharashtra, India Tekskills Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description:ITCI Cyber security team is looking for Email Security Specialist will be responsible for managing the secure flow of corporate emails and ensuring email protection against phishing, malware, and spoofing. The role includes day-to-day administration of tools like Mimecast and integrating with DLP and endpoint security solutions.Key...

  • Support Specialist

    1 week ago

    Pune, Maharashtra, India beBeeCustomerExperience Full time ₹ 80,00,000 - ₹ 1,20,00,000

    Job Title: Support SpecialistWe are seeking experienced professionals to fill a Support Specialist role with a strong background in supporting large enterprise customers.Provide high-quality support to clients through various channels, including phone, email, and chat.Key Responsibilities:Handle high-volume service requests and incidents with efficiency and...

  • Top Office 365 Support Specialist

    2 days ago

    Pune, Maharashtra, India beBeeEmail Full time ₹ 5,00,000 - ₹ 8,00,000

    Job Title: Email Support SpecialistDescription:We are seeking a skilled professional to join our team as an Email Support Specialist. In this role, you will be responsible for providing top-notch support for Office 365 services, including Exchange Online, Outlook, and other email-related services.You will manage user mailbox quotas, support legal discovery,...

  • Email Security Specialist

    6 days ago

    Pune, Maharashtra, India beBeeEmailSecurity Full time ₹ 15,00,000 - ₹ 20,00,000

    Email Security Expert SoughtJob Summary:We are seeking an experienced Email Security Implementation Engineer to assist in the deployment and configuration of email security solutions.About the Role:This key position involves collaborating with clients to understand their security needs and designing suitable configurations for Proofpoint solutions.Key...

  • Email Infrastructure Enhancement Lead

    5 days ago

    Pune, Maharashtra, India beBeeSystem Full time US$ 1,00,000 - US$ 1,50,000

    System Optimization SpecialistAs a System Optimization Specialist for End User Computing, you will play a pivotal role in managing and enhancing our email communication systems, ensuring security and compliance, and supporting our Microsoft 365 services.Key Responsibilities:Configure, maintain, and optimize Exchange Online, including mailbox management,...

  • Technical Support Specialist

    2 days ago

    Pune, Maharashtra, India beBeeCustomer Full time ₹ 8,50,000 - ₹ 12,10,000

    Job Title:Technical Support SpecialistAbout the Role:This is an exciting opportunity to join our team as a Technical Support Specialist. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our customers via phone, chat, or email.You will work closely with internal teams to resolve complex technical...

  • IT Support Specialist

    1 day ago

    Pune, Maharashtra, India Zeta-V Technology Solutions Ltd Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    IT Support Specialist About Us Our client is a forward-thinking mid-market information services and research firm poised for growth, serving clients in the financial services and insurance sectors. We are setting up an office in Pune, India to accommodate our growth needs. The team in India will be primarily made up of research and data associates and will...