System Administrator Assistant

2 days ago

Nashik, Maharashtra, India beBeeService Full time ₹ 10,00,000 - ₹ 14,20,000

IT Support Specialist

About the Role:

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  • We are seeking a highly skilled IT Support Specialist to join our team. The successful candidate will be responsible for providing expert support for service desk operations, ensuring timely and effective resolution of user issues.
  • This role involves managing and resolving incidents efficiently, utilizing Service Now platform to track manage and report incidents and service requests.
  • The ideal candidate will have solid experience with Windows systems and networking infrastructure, as well as expertise in incident management and service desk operations.
  • Demonstrated proficiency in Service Now platform and remote desktop support is essential for this role.
  • We are looking for someone who can work effectively in a hybrid work environment and bring excellent communication skills for user support and team collaboration.

Key Responsibilities:

  • Manage and resolve incidents efficiently to minimize disruption to business operations
  • Provide expert support for service desk operations ensuring timely and effective resolution of user issues
  • Utilize Service Now platform to track manage and report incidents and service requests
  • Implement and maintain Windows-based systems to ensure optimal performance and security
  • Oversee networking infrastructure to ensure reliable connectivity and data flow
  • Deliver remote desktop support to users ensuring seamless access to necessary resources
  • Collaborate with teams to enhance service delivery and optimize IT processes
  • Analyze incident trends to identify areas for improvement and implement proactive measures
  • Develop and maintain documentation for IT processes and procedures
  • Ensure compliance with industry standards and best practices in cards and payments domain
  • Provide training and guidance to users on IT systems and tools
  • Monitor system performance and implement necessary upgrades and patches
  • Support hybrid work model by ensuring secure and efficient remote access solutions.

Required Skills:

  • Possess strong expertise in incident management and service desk operations
  • Demonstrate proficiency in Service Now platform for managing IT services
  • Have solid experience with Windows systems and networking infrastructure
  • Exhibit capability in remote desktop support and troubleshooting
  • Show understanding of cards and payments domain and its IT requirements
  • Display ability to work effectively in a hybrid work environment
  • Bring excellent communication skills for user support and team collaboration.

Benefits:

This role offers an exciting opportunity to work in a dynamic team and contribute to the success of our organization. As an IT Support Specialist, you will have the chance to develop your skills and knowledge, working with cutting-edge technology and collaborating with experienced professionals.

What We Offer:

We offer a competitive salary and benefits package, including opportunities for career growth and professional development. Our team is committed to creating a positive and inclusive work environment, where everyone has the chance to thrive and succeed.

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