Expert Desktop Application Support Specialist

1 day ago


Bengaluru, Karnataka, India Capgemini Engineering Full time

We are seeking a skilled Desktop Application Support Specialist to join our team at Capgemini Engineering.

Job Overview

The ideal candidate will have experience in .NET desktop applications and SQL Server, with expertise in service management (ITIL framework), database performance, and effective communication skills.

This role requires troubleshooting, providing application support, and ensuring smooth operations for mission-critical applications. The successful candidate will be responsible for monitoring and troubleshooting application performance, resolving issues in a timely manner.

Key Responsibilities
  1. .NET & SQL Server Application Support:

    • Provide ongoing support for .NET desktop applications integrated with SQL Server.

    • Monitor and troubleshoot application performance, resolving issues in a timely manner.

  2. Application Troubleshooting (OS Level):

    • Conduct OS-level troubleshooting for issues related to Event Viewer, application logs, services, processes, and system errors.

    • Use diagnostic tools to investigate and resolve problems with application behavior and performance.

  3. Database Knowledge:

    • Have a basic understanding of how SQL queries function, with the ability to identify performance issues or potential optimization areas.

    • No need to modify queries, but able to understand and explain database-related problems.

  4. Service Management (ITIL Framework):

    • Manage incidents, changes, problems, and evolutions according to ITIL best practices.

    • Independently handle priority incidents, providing timely resolutions and ensuring minimal business impact.

    • Provide accurate estimations for changes and evolutions, validating these estimates with business stakeholders.

  5. Effective Communication & Coordination:

    • Communicate effectively with delivery leads, business teams, and vendors to ensure smooth issue resolution.

    • Acknowledge and respond to emails in a professional manner, keeping stakeholders informed of progress.

    • Coordinate with vendors for support when required, ensuring issues are resolved within the agreed timelines.

  6. Documentation & Process Adherence:

    • Follow and maintain technical documentation, ensuring compliance with established procedures.

    • Troubleshoot and resolve issues independently while adhering to the documented guidelines.

    • Ensure timely and accurate reporting of incidents, issues, and resolutions.

Salary and Benefits

The salary for this position is around $80,000 - $120,000 per year, depending on experience. Additionally, you can expect a comprehensive benefits package, including health insurance, retirement plan, and paid time off.



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